Senior Business Operations Specialist

Senior Business Operations System Specialist (Asia Pacific)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Business Operations Specialist is an advanced subject matter expert, responsible for evaluating, improving, and maintaining an organization's core operational processes to ensure an efficient and productive workflow.

The Senior Business Operations Specialist assesses existing processes and systems, identifies opportunities for improvement, and devises more efficient or cost-effective alternatives.

Key responsibilities:

• Manages day-to-day business operations of a business area(s).
• Optimizes operational processes and procedures for maximum efficiency while maintaining quality standards.
• Assists with the implementation of new processes, policy and procedures within a business area(s).
• Identify ways to improve stakeholder experiences.
• Interacts with various stakeholders such as vendors and other internal stakeholders to resolve queries.
• Tracks and reports on business operational performance across business area(s).
• Maintains policy and procedure documents.
• Manages ad hoc business operations type projects or programs.
• Drives increased data quality and solves challenging operational business goals.
• Spends time developing improvement plans to solve business problems.
• Assists with the implementation of change management initiatives.
• Creates reports to analyze operational data.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced understanding of business and/or operational processes and policies.
• Ability to produce a high quality of work.
• Advanced communication skills, including the ability to be influential and persuasive with senior level stakeholders.
• Ability to establish and maintain good working with senior level stakeholders.
• A high degree of accuracy and attention to detail.
• Excellent planning and organization skills.
• Advanced problem analysis and solving skills.
• Ability to multitask and work independently.
• Demonstrate high ethics and adherence to company values.
• Displays good analytical and reasoning skills.
• Excellent business acumen skills.
• Advanced presentation and facilitation skills.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Business Administration or a related field.

Required experience:

• Advanced professional experience in business operations management with a strong background in all aspects.
• Advanced experience dealing with internal and external stakeholders.
• Advanced experience working with business operations management control software.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Experience Level

Senior Level