Senior Business Systems Analyst

Senior Business Systems Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll lead the implementation and support of tools that create and maintain efficient processes for our team. At Amex GBT Meetings and Events, we believe in the power of connection and meeting eye-to-eye, and we’re proud to help our clients foster those meaningful relationships at venues of all sizes, across the world. 

This is a Sr Business Systems Analyst role within the Meetings and Events Technology organization.

The incumbent functions as a core team member of agile development teams driving user story creation, analysis and elaboration of software applications in the Meetings and Events portfolio with a strong focus on improving the user experience, process efficiency and overall customer value.

What You' ll Do

• Functions as a core member of an agile team driving user story creation, analysis and elaboration for software applications, testing and builds
• Analyzes scope, capture business requirements, recommend process changes and document the requirements for the development team partnering with multiple stakeholders
• Partners with internal and external customers using visualization tools like process mapping, wire frame creation and other techniques to fast track concepts
• Participates in the test process from test case creation to defect tracking; Coordinates the application user acceptance testing and installation.
• Writes and maintains technical documentation to describe requirements, logic, testing, changes, and corrections
• Uses qualitative and quantitative research to develop a strong understanding of the clients' business, metrics and competitive landscape
• Advocates for and applies UX best practices and research methodologies
• Interacts with customers, business stakeholders, product development teams and peers, acting as subject matter expert and trusted advisor to share information and help leadership improve cross-departmental processes.
• Participates in technical product evaluations, supporting solutions, vendor selections and onboarding processes.
• Manages expectations of key features and capabilities from a delivery and fix perspective

What We’re Looking For 

• Bachelor's Degree on Business, IT or related field, and/or 4+ years of working experience as a BSA or business, operational related role
• Strong working knowledge and grasp of the Meetings and Events industry
• Strong background on Financial, accounting concepts and ERP systems a significant plus
• Strong ability to work collaboratively across different teams and with various stakeholders
• Excellent written and verbal communication skills 
• Sharp analytical skills to dissect complex information into manageable components and understand the underlying issues
• Excellent knowledge of application development, requirements definition and principles of information systems
• Solid understanding of systems analysis, process mapping, user story creation and related techniques.
• Experience with project management methodologies like Agile
• Understanding of UX/UI design
• Strong working knowledge and concepts related to data analysis and management
• Knowledge and proficiency with SQL, web development and API concepts a significant plus
• Experience with testing cycles like systems integration and user acceptance testing
• Excellent attention to detail and strong task ownership
• Self-starter, motivated individual able to adapt and contribute in changing, fast-paced environment
• Comfortable working with remote team members and adjusting to different time zones
• Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required
• Must be willing to work from Bangalore office location minimum 3 days in a week

Desired Technical Skills:

• MS Office Suite (Excel, Powerpoint, Word, Visio)
• UML, SQL,Jira, Confluence, Tableau or equivalent data visualizations (plus), Programming concepts (plus)

     

Location

Bangalore, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Experience Level

Senior Level