Director Operations

Senior Change Management Professional – Banking

Job Description:

Job Title: Senior Change Management Professional – Banking

Corporate Title: Vice President

Location: Bangalore, India

Role Description

• We are seeking an exceptional Change Management professional with deep banking expertise and a proven ability to influence and deliver at senior levels.
• The ideal candidate will bring 15+ years of experience in the financial services industry, demonstrate outstanding communication skills, and operate with strong critical‑thinking, decision‑making, and problem‑solving capabilities. Experience managing large‑scale transformation programmes and operations functions is highly advantageous.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Strategic Change Leadership

• Lead complex change initiatives across multiple business units, ensuring alignment with strategic priorities and regulatory expectations.
• Shape and execute end‑to‑end change strategies, encompassing impact assessments, stakeholder engagement, communication plans, training, and adoption frameworks.
• Serve as a trusted advisor to senior management, providing clear, concise, and well‑reasoned recommendations to support decision‑making.

Programme & Project Delivery

• Oversee the delivery of large transformation programmes, ensuring milestones, risks, dependencies, and budgets are managed effectively.
• Drive operational excellence by identifying inefficiencies, recommending solutions, and guiding teams through implementation.
• Apply structured change methodologies to ensure sustainable behavioural and process change.

Stakeholder & Communication Excellence

• Build strong, influential relationships with senior management, cross‑functional teams, Product, Operations, Technology, and external partners.
• Communicate complex changes with clarity, adapting style and messaging for diverse global audiences.
• Facilitate workshops, steering committees, and executive forums to ensure transparency and alignment.

Risk & Governance Oversight

• Ensure change initiatives meet internal governance, audit, and control obligations.
• Identify and mitigate change‑related risks, escalating issues proactively and proposing robust solutions.

Your skills and experience

Experience

• 15+ years of experience in banking or financial services, with deep knowledge of operational processes, controls, and regulatory expectations.
• Proven track record delivering large projects or programmes, ideally in a global organisation.
• Experience working directly with senior management, influencing decisions, and navigating complex stakeholder environments.

Core Competencies

• Exceptional verbal and written communication skills; able to articulate complex concepts with precision.
• Strong critical‑thinking, analytical, and structured problem‑solving skills.
• Confident, decisive, and able to exercise sound judgement under pressure.
• Outstanding stakeholder management and relationship‑building capabilities.
• Operations experience (Ops governance, process transformation, operational readiness, controls) is a strong plus.

Technical & Professional Qualifications

• Bachelor’s degree required; Master’s degree in Business, Finance, or related field preferred.
• Relevant certifications are highly beneficial, including:
  • Prosci / ADKAR Change Management Certification
  • Lean Six Sigma (Green Belt or Black Belt)
  • PMP / PRINCE2 or other project management credentials
  • Agile delivery certifications (e.g., Scrum Master, SAFe)
• Strong understanding of banking products, operational processes, and front‑to‑back change cycles.

Personal Attributes

• Highly articulate, professional, and confident in senior forums.
• Resilient and composed in fast‑paced, ambiguous environments.
• Collaborative yet assertive when needed, with a continuous‑improvement mindset.
• Able to drive outcomes independently while fostering strong team engagement.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience Level

Senior Level