Senior Engineering Manager - Installed Base Management

Senior Engineering Manager – Install Base

Job Description Summary

The Senior Engineering Manager – Install Base leads end-to-end product development and Installed Base (IB) stewardship for Monitoring Systems, ensuring product quality, regulatory compliance, customer satisfaction, cyber resilience, and predictable lifecycle execution. The role drives complaint management, CSOs, FMIs readiness, hazardous investigations, and IB performance metrics, in close partnership with global product, quality, service, cybersecurity, and field teams. It also strengthens product cybersecurity and accelerates release cadence using AI-enabled analytics and automation to enhance design quality, verification, and field outcomes. Additionally, the role establishes strong operating mechanisms, enforces QMS rigor, and develops technical, program, and people leadership talent.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

• People & Functional Leadership: Lead the Install Base engineering team, including hiring, performance management, talent development, and succession planning. Own resource planning, prioritization, headcount, and budget alignment to business and cybersecurity commitments. Build strong AI and cyber capabilities through structured upskilling and coaching.

• Product, Engineering & Cyber Execution: Lead product development, verification, and sustaining engineering across the full lifecycle, ensuring quality, regulatory, cost, delivery, and cybersecurity outcomes. Drive a predictable, high-quality release cadence and accelerate time-to-market. Champion AI-enabled solutions to improve development, validation, and post-market performance, while enhancing cross-phase collaboration to reduce regressions and improve reliability. Partner closely with manufacturing, sourcing, service, supplier quality, field, and cybersecurity teams.

• Installed Base Ownership (End-to-End): Establish robust IB operating mechanisms, including governance, standard work, and performance dashboards to ensure consistency, efficiency, and compliance. Drive complaint and CSO lifecycle management using data and AI insights for timely resolution and leadership visibility. Lead hazardous investigations with strong quality and cyber rigor, ensuring compliant and timely closure. Enable data-driven product safety and field action decisions. Ensure QMS execution across milestones with full compliance and traceability, and maintain lifecycle continuity and cyber posture for the installed base.

• KPIs & Success Measures

• Predictable, on-time, high-quality releases

• Improved Installed Base performance (hazard closure, recalls, CSOs)

• Reduced cybersecurity risk and strong audit readiness

• QMS compliance and successful inspections

• Increased customer satisfaction and reduced field impact

Required Qualifications

• Bachelor’s degree in Electrical, Electronics, Mechanical, Embedded Software Engineering, or a related STEM field.

• Minimum 10 years of engineering experience, including: 3+ years in regulated medical product development, 3+ years leading teams or complex, cross-functional programs, 3+ years working with global, distributed teams

• Experience across the full SDLC, including release cycle management

• Hands-on experience managing Installed Base (IB) issues in the field

• At least 2 years in functional leadership roles, including people leadership and vendor management

• Demonstrated success leading cross-functional initiatives involving complaints, CSOs, field operations, and cybersecurity-driven releases. Strong analytical, problem-solving, communication, and executive stakeholder management skills.

Desired Competencies

• Deep expertise in Installed Base processes: complaint handling, CSO execution, hazardous investigations, and field actions.

• Strong working knowledge of QMS and regulatory environments (ISO 13485 required; FDA / EU MDR preferred).

• Experience improving product cyber posture, including vulnerability management, secure design practices, and cyber release governance.

• Ability to define, instrument, and interpret IB dashboards and metrics; drive CAPAs and continuous improvement using data and AI insights.

• Hands-on experience with manual and automated testing, engineering change control, and design transfer.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

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Additional Information

Relocation Assistance Provided: Yes

Experience Level

Senior Level