Senior Investigator Support Assistant

Senior Investigator Support Assistant

Job Title: Senior Investigator Support Assistant

LabCorp is seeking an Senior Investigator Support Assistant  to join our team at Brigade Twin Towers, Yeshwanthpur, Bangalore – 560022

Work Schedule
As per business requirement:

Rotating shift- AM (5:30 AM-2:30 PM)/GS (10 AM-7 PM)/PM (2 PM-11 PM) IST office based.

Night shift – Home based.

Job Responsibilities

• Act as a key support resource for the Global Investigator Support (GIS) Department, ensuring timely delivery of delegated operational and administrative tasks.
• Maintain patient safety as the top priority in all daily operations and promptly escalate safety-related concerns requiring resolution.
• Manage, organize, and ensure timely communication with investigator sites or their representatives through email, phone, or other approved communication channels.
• Administer and archive daily mailboxes in alignment with defined workflows.
• Provide administrative support to GIS Coordinators, including:
  • Preparation and delivery of airway bills and shipping documentation.
  • Follow-up on delivery errors in collaboration with relevant departments until resolution.
  • Communication of Specimen Pending Arrival Reports and coordination of shipping requests.
  • Assistance with Investigator Portal or Sponsor Portal access and login issues.
  • Compilation of information for investigator site communications related to new policies or procedures.
• Support query resolution activities by:
  • Updating databases with follow-up information from investigator sites.
  • Escalating site communications to assigned Global Coordinators as required.
  • Resolving simple to moderate system-generated hold issues.
  • Investigating and responding to project-related inquiries via phone and email.
  • Monitoring, tracking, and resolving accession holds and notifying Supervisors and Project Managers of delays.
• Support panic and alert responsibilities, including notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations per SOW.
• Ensure full compliance with departmental guidelines, SOPs, and company standards.
• Document service failures and partner with global teams to resolve issues, escalating to management when needed.
• Manage training documentation, review SOPs in a timely manner, and track/report workflow metrics as defined by management.
• Support management in implementing global processes and procedural improvements.
• Assist with reporting responsibilities and internal reporting requests.
• Operate and maintain office equipment, including printers, fax machines, and copiers.
• Print and ship failed faxes, data revisions, NPATs, and laboratory reports.
• Participate in continuous learning, mandatory trainings, onboarding programs, and ongoing process/system updates.

Essential Skills

• Strong attention to detail with a high focus on quality and patient safety.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong problem-solving and analytical skills.
• Proficiency in handling databases, email systems, and workflow tools.
• Ability to follow SOPs and comply with regulatory and quality standards.
• Team-oriented mindset with the ability to collaborate across global teams.

Good to Have Skills

• Experience in clinical research, laboratory operations, or investigator site support.
• Familiarity with specimen logistics, accessioning workflows, and shipping processes.
• Experience supporting global stakeholders across different time zones.
• Exposure to Investigator or Sponsor Portals.
• Basic reporting and data-tracking experience.

Minimum Qualifications

• Bachelor’s/Master’s degree or equivalent combination of education and relevant experience.
• Prior experience in operations support, customer support, or administrative roles.
• Proficiency in MS Office applications (Outlook, Excel, Word).

Preferred Qualifications

• Previous experience in a Global Investigator Support, clinical research, or healthcare environment.
• Knowledge of laboratory workflows, accession holds, and clinical trial support processes.
• Experience working in a regulated or SOP-driven environment.

Additional Job Standards

• Strict adherence to company policies, procedures, and departmental SOPs.
• Timely and effective participation in management communications and mandatory meetings.
• Commitment to continuous learning and professional development.
• High standards of professionalism, confidentiality, and accountability.
• Flexibility to support global operational needs as required.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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Experience Level

Senior Level