Senior Manager - Contracts and Finance

Senior Manager, Customer Deal Desk

• Lead and manage contract administration activities to ensure commercial contracts, licensing agreements, and related documents are prepared, reviewed, negotiated, and accepted in line with corporate policies.
• Partner closely with Legal, Sales, Business Development, Order Management, Revenue Recognition, Finance, and other stakeholders to resolve deal-related issues and ensure required approvals are obtained.
• Manage and supervise drafting processes involving highly complex or non-standard contracts across multiple lines of business, countries, and stakeholder groups.
• Drive operational excellence by monitoring team performance, improving productivity, tracking KPIs, increasing process efficiency, and implementing best practices.
• Lead quality assurance efforts, including periodic audits of executed contracts, to ensure policy compliance, technical accuracy, and consistent quality standards.
• Manage escalations effectively by keeping communication channels open with internal stakeholders and ensuring timely resolution of business-critical issues.
• Build, develop, coach, and retain a high-performing team by setting balanced goals, conducting regular one-on-ones, supporting career development plans, identifying training needs, and maintaining succession plans.

• 15+ years of relevant experience in deal desk operations, contract administration, commercial contracts, sales operations, legal operations, finance operations, or a related function.
• Strong experience managing complex commercial contracts, including contract drafting, review, negotiation support, approvals, and compliance.
• Proven people management experience, including leading individual contributors and managers, setting goals, coaching teams, managing performance, and supporting career development.
• Strong understanding of corporate policies, contractual risk mitigation, business terms, approval workflows, and compliance requirements.
• Demonstrated ability to work cross-functionally with Sales, Legal, Finance, Revenue Recognition, Order Management, Business Development, and Operations teams.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to drive operational excellence through KPI management, process improvement, quality assurance, audits, and productivity initiatives.

• Experience working in a global technology, SaaS, cloud, enterprise software, or licensing-driven business environment.
• Exposure to revenue recognition principles, order management processes, sales contracting systems, or quote-to-cash workflows.
• Experience leading process transformation, automation, standardization, or shared services initiatives.
• Familiarity with contract lifecycle management tools, CRM systems, approval platforms, or deal governance workflows.
• Experience designing and delivering training programs for new hires or existing teams.
• Ability to influence senior stakeholders and support strategic decision-making in high-pressure deal cycles.

1. Have I managed complex commercial contracts, including drafting review, negotiation support, approvals, and compliance with corporate policies?
2. Do I have strong experience leading teams, including managers and individual contributors, while driving performance, development, retention, and succession planning?
3. Am I comfortable partnering with Sales, Legal, Finance, Revenue Recognition, Order Management, and other stakeholders to resolve complex deal and contract issues?
4. Have I successfully improved operational performance through KPIs, audits, process improvements, quality standards, or productivity initiatives?
5. Can I manage escalations, non-standard contracts, and high-pressure deal cycles while balancing customer needs, business priorities, and risk mitigation?