Senior Manager - Digital Platform Automation

Senior Manager – Digital Platform Automation

Senior Manager – Digital Platform Automation

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

Lead engineering delivery for networking customer portal, automation platforms and solutions that enhance customer support, customer journeys, and enterprise workflows. Drive scalable, intelligent automation capabilities—leveraging bots, RPA, APA, and guided experiences—integrated with Salesforce and enterprise IT systems.

What you'll do:

Automation Solutions & Enterprise Integration

• Design and deliver automation platforms for customer support, service operations, and enterprise workflows
• Build and standardize automation frameworks to enable reusable, scalable solutions
• Integrate automation solutions with Salesforce, CRM, ERP, and enterprise systems
• Enable real-time orchestration using APIs, middleware, and event-driven/microservices architectures
• Implement RPA (Robotic Process Automation), APA (Agentic/AI Process Automation), and workflow orchestration solutions
• Ensure scalable, secure, and resilient automation ecosystems

Customer & Operational Experience

• Design and implement guided customer experiences and digital journeys across onboarding, support, and lifecycle stages
• Enable intelligent automation using BOTs (chatbots, virtual agents) for customer and employee interactions
• Improve self-service, case resolution, and operational efficiency through automation
• Map and optimize end-to-end customer journeys with automated decisioning and workflows
• Support omnichannel automation across web, APIs, chat, and service platforms

Engineering Execution & Operations

• Lead Agile/DevOps delivery across the automation lifecycle
• Oversee development of automation components including workflows, bots, APIs, and integration services
• Ensure quality, security, observability, and CI/CD best practices
• Govern automation lifecycle including build, deploy, monitor, and optimize cycles
• Own delivery timelines, platform reliability, and automation performance metrics
• Drive incident management, release governance, and continuous improvement

Team Leadership

• Manage and mentor engineering teams specializing in automation technologies
• Provide technical leadership in automation frameworks, BOT development, RPA/APA platforms, and integration patterns
• Foster innovation in AI-driven automation and continuous optimization

What you need to bring:

• 15–18 years of software engineering experience; 5+ years in leadership
• Experience building automation platforms, workflow engines, or digital process automation solutions
• Strong experience with Salesforce automation (flows, APIs) and enterprise integrations
• Hands-on experience with RPA tools, BOT frameworks, or AI/APA platforms
• Expertise in APIs, microservices, cloud platforms, and event-driven architectures
• Familiarity with Agile, DevOps, and CI/CD

Key Skills

• Automation strategy and execution
• Customer journey and guided experience design
• BOT, RPA, and APA solution leadership
• Strong technical problem-solving and collaboration
• Focus on scalability, efficiency, and reliability

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#networking

Job:

Engineering

Job Level:

Manager_2

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Experience Level

Senior Level