Head of Facility Management

Senior Manager, Workplace Services

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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

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Role Summary
Salesforce is seeking an experienced and strategic workplace leader to join the Global Workplace Services team as Senior Manager – Workplace Services based in Bengaluru. This role will lead workplace operations across a portfolio of approximately 1.5 million sq. ft., supporting an employee population of nearly 10,000 employees across multiple office locations/campuses.
The role requires a dynamic people leader with strong operational expertise, stakeholder management capabilities, financial acumen, and a passion for delivering exceptional employee workplace experiences. The individual will oversee integrated workplace operations, lead a team of workplace managers and specialists, and drive operational excellence aligned with Salesforce’s global workplace standards and employee-first culture.

Key Responsibilities

Workplace Operations Leadership

• Lead end-to-end workplace and facilities operations across a large-scale corporate portfolio of ~1.5M sq. ft. in Bengaluru.

• Ensure seamless delivery of workplace services including engineering operations, housekeeping, transport and mailroom, services.

• Maintain best-in-class workplace standards focused on employee experience, operational efficiency, and service excellence.

• Partner with Global Real Estate and Projects teams to support workplace transitions, office expansions, consolidations, and strategic initiatives.

People Leadership

• Lead and develop a high-performing workplace services team comprising 3–4 direct reports and broader vendor-managed teams.

• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

• Coach and mentor team members to strengthen leadership capabilities and operational effectiveness.

• Drive employee engagement, performance management, succession planning, and talent development initiatives within the team.

Stakeholder & Business Partnership

• Serve as the primary workplace services partner for business leaders and functional stakeholders across Bengaluru campuses.

• Build strong partnerships with ES, IT, Security, Procurement, Finance, Employee Success, and Real Estate teams.

• Understand business growth plans, occupancy trends, and organizational changes to proactively support workplace requirements.

• Lead executive-level communication related to workplace operations, employee experience, and business continuity initiatives.

Vendor & Service Partner Management

• Oversee Integrated Facility Management (IFM) partners and workplace service vendors to ensure SLA/KPI adherence.

• Conduct regular business reviews, governance meetings, and performance evaluations with service providers.

• Drive operational efficiencies, innovation, and cost optimization through strategic vendor partnerships.

• Ensure consistent compliance with contractual obligations, workplace standards, and safety requirements.

Space Planning & Occupancy Management

• Collaborate with workplace strategy and space planning teams to optimize seat utilization and workplace allocation.

• Support stacking plans, neighborhood strategies, and hybrid workplace initiatives.

• Analyze occupancy and utilization metrics to drive data-informed workplace decisions.

• Ensure workplace readiness for organizational changes, hiring growth, and business transformations.

Financial Management

• Manage annual operating budgets, forecasting, and expense controls for workplace operations.

• Identify opportunities for operational savings, process improvements, and efficiency gains.

• Ensure financial governance and compliance across all workplace service contracts and operational spend.

Compliance, Safety & Risk Management

• Ensure compliance with all local statutory, environmental, health & safety, and fire & life safety regulations.

• Lead emergency preparedness, crisis management, and business continuity planning initiatives.

• Drive workplace safety culture and ensure operational risk mitigation across all sites.

• Support sustainability and ESG initiatives aligned with Salesforce’s environmental commitments.

Employee Experience & Workplace Culture

• Support employee engagement programs, workplace events, and culture-building initiatives.

• Continuously enhance workplace services through employee feedback, benchmarking, and innovation.

Required Qualifications

• 15–18+ years of experience in Workplace Services, Corporate Real Estate, Facilities Management, or related functions.

• Demonstrated experience managing large corporate office portfolios exceeding 1M sq. ft.

• Experience supporting employee populations of 5,000+ in complex, fast-paced environments.

• Proven people leadership experience managing high-performing teams and cross-functional stakeholders.

• Strong expertise in integrated facilities management, vendor governance, workplace strategy, and operational excellence.

• Experience working within multinational corporate or technology environments preferred.

Preferred Skilsets

• Strong understanding of workplace analytics, occupancy management, and hybrid workplace models.

• Excellent executive communication and stakeholder management skills.

• Demonstrated ability to lead through ambiguity and organizational change.

• Strong financial, analytical, and problem-solving capabilities.

Core Competencies

• Strategic Leadership

• Operational Excellence

• People Management & Coaching

• Workplace Experience Management

• Stakeholder Engagement

• Vendor Governance

• Financial & Commercial Acumen

• Change & Transformation Management

• Risk & Crisis Management

• Data-Driven Decision Making

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience Level

Senior Level