Senior Merchant Solutions Engineer

Senior Merchant Solutions Engineer

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

 

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Title: Senior Solutions Engineer

Location: [Bangalore, KA]

About Us: 

PhonePe is a leading innovator in the fintech industry, dedicated to providing cutting-edge financial solutions that empower businesses and enhance customer experiences.

The PhonePe payment solution for merchants & consumers is historically known to be a multi-instrument payments container and enables key merchants across various industry segments in the ecosystem to accept payments digitally from their consumers. 

Our vision is to scale the merchants payments business by being the most reliable and easiest to implement payments solutions platform for merchants. The PG ecosystem has significantly evolved over the last few years from a plain vanilla heavy implementation to a UI driven, simple integration of a suite of products that allow merchants to not just accept payments but handle almost all of their money movement needs. The endeavor is to provide the best-in-class consumer and merchant experience in the context of digital payments and develop deep partnerships with the merchants in driving various business priorities. 

We are seeking a highly motivated and experienced Senior Solutions Engineer to join our dynamic Merchant Engineering & Solutions team.

About The Role: 

As a Senior Solutions Engineer, you will act as the crucial link between technical development teams and business stakeholders, ensuring the successful delivery of customized financial technology solutions. You will play a key role in supporting developers integrating with PhonePe products, ensuring their success. This role demands a combination of technical expertise, strategic business understanding, and problem-solving abilities to deliver solutions that meet client requirements, adhere to regulatory standards, and align with the organization’s objectives.

At PhonePe, we view the developer experience as a cornerstone of the overall merchant experience. When we excel in our role, merchants can seamlessly launch and expand their businesses on PhonePe, whether they are integrating payments for the first time or developing sophisticated payment systems.

Developers love PhonePe for the simplicity of our APIs, the clarity of our documentation, and our commitment to delivering an exceptional developer experience. The Solutions Engineering team plays a pivotal role in supporting developers and advocating for developer experience as a key element of the overall merchant experience.

Responsibilities: 

• Understand client requirements and design customized solutions leveraging PhonePe products and services.
• Conduct feasibility studies and recommend appropriate products, solutions, and frameworks.
• Develop a deep understanding of the product suite.
• Manage merchant accounts during the integration phase
• Take ownership of reported customer issues and ensure resolution.
• Participate in meetings/con calls with merchants' tech/business teams.
• Define and deliver a comprehensive developer experience for developers integrating PhonePe 
• Develop relationships across the entire organization at PhonePe to influence others in aiming for the best developer experience possible 
• Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer experiences 
• Define, document, and implement processes for integration to ensure compliance and standardization across stakeholders 
• Improve API integrations by studying current market practices 
• Responsible for on-time delivery and overall quality of deliverables 
• Working closely with product managers on common goals to achieve best in the class developer and merchant experience for our merchants.

Basic Qualifications: 

• 5+ years of Techno functional experience with cross functional collaboration with tech and non-tech teams 
• Background in software development in one or more programming languages, preferably PHP/Java/. Net 
• Proficient in Rest APIs using JSON or SOAP UI/Postman tools.
• Capable of researching, diagnosing, and resolving merchant integration issues.
• Experience in the payments module is a plus.
• Direct experience as a user-facing engineer is highly desired 
• Track record in successfully delivering complex, cross functional technology solutions 
• You encourage a healthy work environment that’s both supportive and challenging
• You’re excited to help engineers develop new skills and advance in their careers 
• You lead by example, by setting the right context, and by helping teammates do their best work 
• You have Strong quantitative, analytical, and Problem Solving skills 
• Excellent interpersonal, written, verbal and listening skills 
• Comfortable working in a fast paced environment

What We Offer:

• Competitive salary 
• Comprehensive benefits package
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment that fosters innovation.

Culture:

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to  do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about Product/Technology is a big part of being at PhonePe. If you like solutioning complex problems that impacts  millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

 

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news

Experience Level

Senior Level