Senior Product Manager - User Experience

Senior Product Manager – User experience for IT & Enterprise Services Management

Are you a customer-driven, innovative Product Manager passionate about transforming enterprise experiences through next-gen AI and UX? Join Ivanti’s global product team and lead the development of intelligent virtual assistants, chatbots, and modern collaboration capabilities for our Service and Asset Management portfolio. If you thrive in customer-aligned design, delivering user-centric solutions, and energizing cross-functional teams in an Agile environment, we want to meet you.

Why this role matters
You’ll define and execute the vision for user experiences in Ivanti’s Service Management suite, shaping how millions of users engage with IT and Enterprise services worldwide. By driving the design, development, and adoption of our conversational AI and UI modernization initiatives, your work will directly impact productivity, satisfaction, and business outcomes for our global customers.

What you’ll do
Lead end-to-end UI modernization by partnering with engineering and UX teams to reimagine enterprise service experiences for accessibility, usability, and visual appeal. Deliver product strategy and roadmaps for AI-powered chat, virtual assistants, and collaboration solutions. Champion user needs through direct customer engagement, translating insights into actionable product requirements. Guide cross-functional teams across engineering, UX, and data science to deliver innovative, high-quality features. Develop and prioritize requirements, manage backlogs, and balance speed with quality and user-centric outcomes. Drive accountability by challenging assumptions and technical estimates while advocating for optimal design and delivery. Conduct market research and analyze competitive trends to identify opportunities and guide product direction. Define and track KPIs for user adoption, experience, and product success; communicate results to leadership. Collaborate across marketing, sales, customer support, and services for successful launches and adoption. Foster a culture of innovation, challenging teams to explore emerging technologies, new AI interfaces, and advanced UX. Enable continuous improvement by staying current with industry trends and best practices.

What you will bring
Bachelor’s degree in Computer Science, Engineering, Business, or equivalent; an MBA or advanced degree is a plus.

7+ years of product management experience, with at least 3 years leading enterprise UX/UI initiatives (ITSM/ESM ideal).

Strong understanding of modern UI/UX design and development, with skills in Angular or similar UI frameworks. Familiarity with AI technologies, conversational interfaces, and IT Service Management domains.

Demonstrated ability to gather and synthesize customer needs, define user journeys, and drive solution ideation.

Track record of leading cross-functional teams to deliver high-impact enterprise SaaS products.

Experience developing metrics, analyzing data, and making decisions to optimize business outcomes. Excellent communication, collaboration, and problem-solving skills; adept at influencing technical and non-technical audiences. Hands-on development experience with UI technologies is a plus. 

Proven project management skills—delivering on-time and within scope/budget. Curiosity and a continuous improvement mindset, always seeking better ways to serve the customer.

Bonus points
Hands-on experience with enterprise service management applications. Deep UX research background or prior UI modernization projects.

AI and chatbot platform integration experience. Experience in Agile/Scrum settings with global teams. Full-stack development and architectural experience.

Why Ivanti?
Friendly, flexible schedules: Empower excellence from anywhere with true “Everywhere Work”. Competitive compensation and rewards: Comprehensive health, wellness, and financial benefits.

Diverse, global teams: Work alongside world-class talent spanning 23+ countries. Learning & development: Grow with industry-leading training and career development programs. Equity and belonging: Every voice matters—bring your unique perspective to our solutions and culture.

What drives us
Ivanti’s mission is to empower organizations and people—managing, securing, and automating modern work for continuous innovation. We succeed by hiring inclusively, collaborating globally, and building technology that elevates human potential.

Inclusion at Ivanti
Ivanti is proud to be an Equal Opportunity Employer. Diverse perspectives drive our innovation, and we provide an inclusive environment where everyone belongs and can thrive.

Need accommodations during the process? Reach out to talent@ivanti.com—we’re here to help.

Ready to shape the future of Everywhere Work? Apply now and help us modernize the way enterprises engage and serve their users.

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Experience Level

Senior Level