Senior Workforce Management Integration Specialist

Senior Specialist - Architecture

Job Description | Assistant Manager - WFM Integration

Key Responsibilities:

• Support client projects using deep knowledge of Time Management, Attendance, Leave Management, Labor Scheduling, and other WFM processes and systems.

• Demonstrate technical proficiency in Workforce Management and apply practical, business-driven solutions to complex client challenges.

• Collaborate with global distributed teams to ensure quality, timeliness, and accuracy of deliverables.

• Participate in full lifecycle activities for WFM systems (Discovery, Design, Configuration, Build, Testing, Knowledge Transfer, Migration, and Postproduction Support).

• Contribute to thought leadership, collateral, tools, and methodologies to enhance WFM offerings within the practice.

• Maintain effective client communication and build strong relationships with client and project team counterparts.

• Provide guidance and support to junior team members; help define goals and support ongoing development.

• Ensure compliance with legal, regulatory, and internal risk management requirements.

Qualification:

• 8-10 years of experience in Workforce Management integration, including designing operating models and employee experience transformation.

• Prior experience in SQL Database Programming (MS Transact SQL, Relational Databases) is preferred.

• Experience with Boomi Professional Developer Certification is a plus.

• Solid background in quality assurance testing.

• Understanding of FTP and file transfer technologies, including encryption.

• Strong consulting skills, attention to detail, and proactive risk management.

• Excellent analysis, change control, task management, and time management skills.

• Organized, detail-oriented, accurate, and results-driven.

• Ability to understand data mapping and specification documentation.

• Excellent written and verbal communication skills.

• Project management experience is preferred.

• Presentation skills to communicate change strategies and recommendations.

• Strong organizational skills and ability to prioritize work to meet deadlines.

• Analytical abilities and proficiency in Excel, Word, and PowerPoint.

• Expertise in process mapping and documentation using Visio and other tools.

• Experience working with US and multi-geo clients is an advantage.

Additional Requirements:

• Seeks regular feedback and adapts behavior to improve performance.

• Acts in accordance with legal, regulatory, and internal risk management requirements.

• Clearly articulates business challenges and explains proposed solutions.

Education / Years of Work Experience:

• MBA in HR or equivalent Post Graduate Degree from an accredited college/university.