Senior Technical Executive - Facilities Management

Senior Technical Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Details:

Designation: Senior Engineering Executive / Senior Technical Executive

Location: Bengaluru

Educational Qualification: BTech or Diploma in Engineering

Experience Required: 5-6 years in facilities management

Shift Schedule: Rotational shifts, 6 days per week

Job Overview

The Senior Engineering Executive will manage global facility operations, handle critical incidents, and ensure seamless service delivery across multiple international locations. This role requires strong technical aptitude, excellent communication skills, and a customer-centric approach to facilities management.

Key Responsibilities

1. Incident Management

• Handle incidents and work orders for critical systems globally within SLA requirements using incident management software
• Provide timely updates, follow-ups, and escalations to stakeholders
• Prepare detailed post-incident reports with root cause analysis for business-impacting events
• Communicate proactively on incidents nearing closure SLA
• Prepare and share monthly open incident status reports with stakeholders

2. Facilities Helpdesk Operations

• Manage global facilities service requests through D365/CFS tools
• Receive, log, and document complete details of all service requests
• Assign requests with appropriate service level hierarchy and dispatch to relevant departments
• Coordinate with assignees, monitor response times, and track progress
• Maintain communication with requestors to ensure task closure and gather feedback
• Generate daily, weekly, and monthly reports on call status and recurring issues
• Support management with analysis and contribute to monthly client reports
• Collaborate with engineering and facilities departments on operational procedures

3. Remote Monitoring System

• Remotely monitor email and voice alarms for critical systems
• Track Iconic alarms and faults for remote locations
• Escalate potential alarms/faults to stakeholders per SLA requirements
• Maintain shift-based records of all alarms and faults
• Compile and share monthly alarm/fault reports with stakeholders

4. Work Permit Management

• Prepare and distribute weekday/weekend work reports within SLA timelines
• Document permit status communications
• Generate end-of-work reports for weekday/weekend activities per SLA
• Compile monthly weekday and weekend reports for stakeholders

5. Reporting and Documentation

• Prepare shift-end duty logs for internal team distribution
• Create and share weekly histograms with internal teams and clients
• Generate daily Iconic alarm/fault reports for stakeholders
• Produce weekly incident reports for management review
• Develop monthly management reports for stakeholder distribution
• Prepare ad-hoc reports as requested
• Implement and maintain best practices

6. Performance Management

• Work collaboratively with team members to meet all KRA performance targets
• Ensure consistent service delivery standards across all activities

Required Skills and Competencies

Technical Proficiency

• Strong knowledge of technology tools and facility management systems
• Experience with incident management software, D365, and CFS tools
• Familiarity with remote monitoring systems and Iconic platforms
• Understanding of electrical distribution systems and critical facilities infrastructure

Communication Excellence

• Fluent spoken and written English communication skills
• Ability to effectively communicate with colleagues, clients, and vendors across global locations
• Strong documentation and reporting capabilities
• Experience managing stakeholder communications and escalations

Organizational Skills

• Excellent time management and prioritization abilities
• Strong attention to detail in documentation and reporting
• Superior organizational skills to manage multiple daily activities
• Customer-centric focus with service excellence orientation

Collaboration and Teamwork

• Proven collaborative mindset and ability to work effectively in teams
• Flexibility in working across departments and time zones
• Demonstrated ability to coordinate with multiple stakeholders simultaneously

Additional Requirements

• Background in facilities management with exposure to global portfolios
• Experience in helpdesk services and incident response
• Ability to handle hotline calls and urgent service requests
• Knowledge of cleanliness protocols, furniture management, and lighting systems

What JLL Offers

At JLL, we empower you to realize your full potential in an entrepreneurial and inclusive work environment. We support your ambitions through our dedicated Total Rewards Program, competitive compensation, and comprehensive benefits package.

Apply today and become the best version of yourself!

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.