Senior Technical Success Manager

Senior Technical Success Manager

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Senior Technical Success Manager

Location: Bengaluru

As a key member of our New Relic  Technical success manager team, focused on high-growth Global Command Centers (GCCs) in India, you will be responsible for driving the Value conversation through deep levels of discovery and business alignment . You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the Value realization in accounts by being the technical advisor to the customer through your depth of technology skills and business acumen to provide clear business value.

You will be responsible for driving revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our executive team. This role requires a hands-on observability tool knowledge and customer relationship handling skills throughout the customer lifecycle of onboarding , enabling and quarterly business reviews

What you'll do:

You will be the tech SPOC for the customers and own the technical strategic direction in the account through an advanced ability to develop, position and provide product-centric and value-centric solutions during onboarding , adoption , renewal while achieving quarterly and annual consumption goals for an assigned territory.

This role will focus on partnering with the Sales Account Executives to own the revenue by being the technical advisor to the customer , building and training the COE with customer organisation .you  must possess a winning combination of business and technical skills, the ability to present and demonstrate our solutions to a broad spectrum of audiences from IT to business, and be able to build strong relationships and handle technical objections and issues throughout the sales cycle. Ultimately, the TSM needs to be a trusted advisor both to internal partners as well as to our technical customers and C-Level Executives alike.

Responsibilities:

• Develop deep expertise of New Relic products and services
• Partner with sales for effective qualification (technical and business) discovery  of expansion opportunities with existing customers
• Lead value and business use case workshops to determine customers' challenges

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Experience Level

Senior Level