How much salary can I expect as a Senior Technical Support Engineer in Stryker India Private Limited in Bengaluru/Bangalore?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Senior Technical Support Engineer in Stryker India Private Limited in Bengaluru/Bangalore?

The candidate should have completed the required education and people who have 4 to 8 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

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Senior Technical Support Engineer

Stryker India Private Limited

Senior Technical Support Engineer

Stryker India Private Limited

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Description

Senior Technical Support Engineer

Work Flexibility: Hybrid

Senior Technical Support Engineer

Vocera is now part of Stryker and is looking for a Senior Technical Support Engineer. In this role, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. Our Global Support Team works together 24x7 to take on technical challenges and provide a positive experience for our customers.

What You Will Do:

You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations.
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution.
You will collaborate within the company, escalating issues and engaging others to solve hard problems.
Review product documentation prior to new releases.
You will report product defects and enhancement requests.
Identify and advocate product supportability requirements.
Partner with customers to design, scope, and implement design requests.
Support customers during various shifts

What You Need:

Required Skills:

Bachelores in Computer Science or related field.
4 to 8 years of experience in customer facing technical support role working in a hosted application.
Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V.
Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x.
Understanding of relational database systems and SQL scripting.
Available for flexible work shifts / rotational shifts including night, weekends and holidays

Preferred Skills:

Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred.
Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred.

Travel Percentage: None