Senior Technical Support Engineer

Senior Technical Support Engineer for Apstra

Senior Technical Support Engineer for Apstra

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

What you will do:

• Responsible for responding to customer issues via phone, Email and the HPE Juniper Support Portal
• Document Customer issues in-depth, understanding their environment and the impact of their issue 
• Escalate Customer issues with Engineering to drive issues to resolution or develop workarounds for customers
• Gather and document customer requirements for product feature enhancements
• Assist Sales and Customer Engineering with engagements and field testing
• Assist with product development and testing
• Assist with the production and development of internal documentation 
• 8 years experience in a customer-facing role
• Knowledge and experience with developer-focused platforms, frameworks, and tools
• Networking experience with Cisco, Arista, Juniper, SONiC or other Network Operating Systems
• In-depth experience with Network technologies such as TCP/IP, BGP, VXLAN,  Ethernet and EVPN
• Basic knowledge of data structures, algorithms, HTTP/REST APIs
• Familiar with Linux, Python, and version control systems such as Git

What you need to bring:

• BA/BS in a technical field or equivalent practical experience
• experience in a customer-facing role
• Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner
• Familiar with the software or networking market/industry
• Located in India
• Fluent in spoken and written English
• Able to work occasional 24x7 on-call shifts 

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#networking

Job:

Engineering

Job Level:

TCP_04

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Experience Level

Senior Level