Service Delivery Operations Lead

Service Delivery Operations Lead

Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Delivery Operations Lead, a typical day involves overseeing the comprehensive management of client engagements and delivery functions within a multifaceted service environment. This role requires continuous coordination with various stakeholders to ensure seamless execution of service commitments. The position demands active leadership in maintaining operational excellence, driving efficiency, and fostering collaboration across teams to meet organizational objectives. The individual dedicates time to monitoring service performance, addressing challenges proactively, and supporting strategic initiatives that enhance client satisfaction and business growth.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to optimize service delivery processes and improve operational workflows.
- Facilitate communication and alignment between cross-functional teams to ensure consistent service quality.
- Mentor and support junior team members to foster professional development and enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Delivery.
- Strong leadership and team management abilities to guide diverse groups towards common goals.
- Excellent problem-solving skills with the capacity to develop innovative solutions in complex scenarios.
- Effective communication skills to engage with clients, stakeholders, and internal teams.
- Experience in managing service quality, cost control, and operational performance metrics.
- Ability to contribute to strategic planning and support business growth initiatives.

Additional Information:
- The candidate should have minimum 12 years of experience in Service Delivery.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.