ServiceNow Administrator for HR Service Delivery

ServiceNow Administrator - HRSD

Labcorp is seeking a ServiceNow Administrator-HRSD to join our team in Bengaluru city, Karnataka state.

Labcorp is seeking a remote based to join our Team!

Work Schedule- 2nd Shift (India)

Job Responsibilities

• Administer and optimize ServiceNow (HRSD / Employee Center Pro)
• Configure portal pages, widgets, services, and knowledge experiences
• Build and refine workflows, assignment rules, user criteria, ACLs, user roles, governance controls, and catalog items
• Support platform upgrades and patch testing
• Translate business requirements into clean, scalable technical solutions
• Monitor analytics and usage trends to continuously improve the experience
• Partner with HR Centers of Expertise, IT, and global stakeholders to evolve the portal
• Troubleshoot issues and ensure platform stability
• Document configurations and maintain strong governance standards
• Contribute to the evolution of AI-driven employee support within ServiceNow

Minimum Qualifications

Bachelor’s degree in Business Administration, Communications, HR Management, Information Systems, or equivalent experience

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

Additional Job Standards

• 5+ years of hands-on ServiceNow administration experience, specifically with HRSD supporting Employee Center
• 5+ years supporting HR systems or enterprise portals
• Strong verbal and written communication skills
• The ability to build trusted partnerships with stakeholders
• Comfort working with global, virtual teams across time zones
• Strong experience in Service Now, IT Central, Pay benefits, Pay Centro, CSA, CAP, ATI

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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Experience Level

Mid Level