ServiceNow Quality Assurance Engineer

ServiceNow QA Engineer

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.  

BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.  

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.  

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.  

We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.

Learn more at betsol.com

Job Description

About the Role:

You will support quality assurance for a ServiceNow Software Asset Management (SAM) integration program at a global enterprise client, helping validate publisher-by-publisher onboarding into the SAM platform. You will execute test plans that verify license compliance, entitlement accuracy, software discovery, normalization, and reclamation across multiple integration patterns — Direct, Custom, API, and RPA. You will work closely with senior QA engineers, ServiceNow administrators, and integration developers to ensure each release ships with strong data integrity and accurate compliance reporting.

Responsibilities

• Execute functional, integration, regression, and data validation test cases for ServiceNow SAM publisher integrations.
• Test entitlement reconciliation, software discovery mappings, normalization rules, and reclamation workflows for publishers such as Microsoft, Oracle, Adobe, IBM, and SAP.
• Validate Direct, Custom, API, and RPA-based publisher integrations, including data ingestion, transformation, license position calculation, and compliance reports.
• Author and maintain test cases, test scripts, and defect logs in ServiceNow ATF, Jira, or the client's preferred test management tooling, and keep traceability matrices up to date.
• Triage and reproduce defects, document clear repro steps, and partner with ServiceNow administrators and developers through resolution and retest.
• Support UAT cycles, document review, and approval activities, and contribute to knowledge transfer artifacts including the self-implementation guide and SAM findings summary deck.

Qualifications

Looking For

2+ years of hands-on QA experience, with exposure to ServiceNow testing. ServiceNow Certified System Administrator (CSA) preferred.

Mandatory skills:

• Hands-on experience writing and executing functional, integration, and regression test cases for enterprise web or SaaS applications.
• Working knowledge of API testing using Postman or SoapUI, and basic SQL for backend data validation.
• Familiarity with at least one test management tool (Jira/Zephyr, qTest, HP ALM, or ServiceNow Test Management) and structured defect lifecycle management.
• Solid understanding of QA fundamentals — test planning, test design techniques, traceability, and defect reporting.
• Strong written and verbal communication skills to document test evidence and collaborate with developers, admins, and client stakeholders.

Good to have skills:

• Exposure to ServiceNow ITSM, ITAM, or SAM modules, including ServiceNow Automated Test Framework (ATF).
• Awareness of software licensing models (per-user, per-device, subscription, concurrent) and license compliance concepts.
• Familiarity with discovery tools (ServiceNow Discovery, SCCM, BigFix) or RPA platforms (UiPath, Automation Anywhere).
• Basic scripting ability in JavaScript or Python for test data preparation and validation.
• Certifications – ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation, or ISTQB Foundation Level

Experience Level

Mid Level