Service Support Representative
Unisys India Private Limited
Work from Office
Full Time
Any experienceJob Description
Services Support Representative
What success looks like in this role:
• Gains familiarity with Global Field Operations concepts, procedures and methodologies.
• With guidance, performs routine Global Field Operations duties, including:
o Receiving and responding to client and Field Engineering members requests,
o Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools,
o Booking client appointments,
o Access service arrangement,
o Coordinating of essential parts,
o Maintaining call center, and
o Monitoring service level agreements (SLAs), and
o Communicating with cross-functional teams to ensure a fluid and cohesive process.
• Learns and complies with Global Field Operations practices and policies.
• Learns Global Field Operations enhances levels of client satisfaction.
• Assists with special projects as assigned.
You will be successful in this role if you have:
High School diploma or GED required
Generally, less than 1 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
Experience Level
Entry LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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