Customer Experience Center Trainer Lead
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 3 yearsJob Description
Sky - Team Member - Training-HO & SUPPORT-Training
Grade: M2/M3
JD – CEC Trainer Lead
- Exceptional interpersonal and communication skills
- Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Has handled Nesting & OJT batches
- Excellent coaching and mentoring techniques
- Is able to identify Training needs based on call evaluation/ gap in product and process understanding
Candidate Profile
- Minimum education – Graduate/Undergraduate with minimum of 3years experience
- Should be a Trainer with 3-5 Years in Training preferably with BFSI experience
- Must have excellent presentation and communication skills
- Having a team handling experience would be desirable
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Experience Level
Mid LevelJob role
Job requirements
About company
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