Soft Services Executive - Facilities Management

Soft Service Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JOB DESCRIPTION:

Position: Soft Service Executive

Account Management – Work Dynamics (APC/India, Bangalore)

Position Details:

Designation: Soft Service Executive

Work Location: Bengaluru

Required Education: Graduate degree (mandatory)

Required Experience: 4-5 years in relevant field

Working Hours: Rotational shifts

Working Days: 6 days per week

Notice Period Requirement: Maximum 1 month

Role Overview:

Managing Facility Operations

• In partnership with the Facilities Manager and Assistant Facilities Manager, you will oversee daily facility operations, ensuring comprehensive coverage of administrative functions, security protocols, and facility services.
• Your focus will be on maintaining JLL's service delivery standards while driving continuous process improvements to enhance end-user satisfaction.

Key Responsibilities:

Facilities Management & Administration

• Manage all facilities management requirements at the location, providing full administrative support to the FM team.
• Ensure timely and accurate completion of soft services reports while maintaining JLL's quality benchmarks.

Service Delivery & Escalation Management

• Serve as the primary point of contact for all FM-related escalations.
• Monitor helpdesk service requests to ensure prompt customer response.
• Provide guidance to helpdesk operators on escalated matters and guarantee immediate attention to priority calls.

Event & Meeting Coordination

• Plan and execute all arrangements for client conferences, meetings, and VIP visits.
• Oversee mailroom operations and resolve escalations to meet user satisfaction standards.
• Provide supervisory guidance to mailroom executives on complex issues.

Front Office & Visitor Management

• Ensure visitors receive prompt, professional service and that front office operations run smoothly.
• Conduct regular inspections of reception areas and lobbies to maintain high housekeeping standards.
• Ensure newspapers and magazines are appropriately stocked in reception areas.

Housekeeping Operations

• Supervise housekeeping services to ensure they meet established standards. Conduct pre-shift briefings with housekeeping staff to communicate daily priorities.
• Inspect staff presentation and attendance.
• Coordinate with housekeeping supervisors during shifts to address concerns and communicate priorities.
• Monitor indoor plant maintenance and take corrective action as needed.

Equipment & Facility Inspections

• Oversee pantry and reprographic equipment operations during shifts, identifying and resolving issues promptly.
• Conduct regular facility walkthroughs to identify housekeeping concerns and implement immediate corrective measures.

Resource Planning & Coordination

• Prepare weekly shift rosters for housekeeping services in collaboration with the Facilities Manager.
• Ensure teams understand their responsibilities and deliverables. Coordinate all FM supply requirements with central resources to ensure timely availability at the site.

Compliance & Reporting

• Adhere to JLL reporting standards and procedural requirements. Maintain vendor compliance audit records through JLL's audit team.
• Communicate all incidents and significant operational issues requiring FM assistance, guidance, or approval.

Risk Management & Safety

• Participate in emergency evacuation procedures, crisis management protocols, and business continuity planning.
• Proactively monitor and address health and safety concerns.

Budget & Vendor Management

• Monitor facilities budgets and ensure adequate supplies to support operations.
• Verify that vendor invoice processing complies with established standards.

Performance Excellence

• Conduct routine service audits to maintain team performance standards.
• Prepare stock reports, meeting minutes, and monthly management reports for clients.
• Address challenging issues proactively and identify opportunities for operational improvements.
• Collaborate with the team to achieve key performance metrics and meet service level agreements.

Candidate Requirements:

Professional Qualifications

• Graduate degree in Business, Hotel Management, Building Management, or related field (mandatory).
• Minimum 4-5 years of experience in facilities management with strong knowledge of property operations.
• Demonstrated understanding of occupational safety standards and client-focused operations.

Leadership & Management Skills

Proven track record in team leadership and management. Ability to develop and implement improvement initiatives effectively. Excellent communication, reporting, and interpersonal skills.

What JLL Offers:

JLL provides an entrepreneurial and inclusive environment where you can realize your full potential. We support your career ambitions through our dedicated Total Rewards Program, offering competitive compensation and comprehensive benefits.

Apply today to join our team!

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.