Software Engineering Practitioner - Salesforce Communications Cloud

Software Engineering Practitioner

Job Req ID: 58090 

Posting Date: 05 May 2026

Function: Software Engineering

Location: Bangalore

About the role

Salesforce sits at the heart of the BT Consumer Telco Capabilities delivering the Enterprise Product catalogue, CPQ and Commercial Order Management for the Home Portfolio. This is an amazing opportunity to be a Software Engineering Practitioner in what is arguably the UK’s largest Consumer Telco platform.

As a Software Engineering Practitioner, you will be part of a wider Agile team delivering the ongoing business transformation across the BT Consumer Brands as well as the day to day operations of the platform in life.

What you’ll be doing

As a Software Engineering Practitioner focused on Salesforce Communications Cloud, you will be:
• Manages the implementation of the Consumer Telco Capability roadmap meeting the needs of both Consumer and Digital transformations.
• Working closely with cross functional teams to define solutions that balance short term business objectives with the long-term transformation goals.  
• Leading technical decision making at the component level, defining component technical architecture, standards and best practices as required.
• Providing clear communications within the team and to wider stakeholders on progress, risks, issues etc. ensuing transparency and facilitating informed decision making.
• Developing 'best-in-class' engineering solutions that are well-defined, modularised, secure, reliable, diagnosable, actively monitored, scalable and reusable.
• When required, independently researching, designing and writing new software.  Refining and rewriting as necessary.
• Performing deep dive analysis to identify issues, solving complex problems by performing coding, debugging, testing and general troubleshooting.
• Driving an engineering culture that fosters innovation and creativity while delivering high quality products with measurability, predictability and reliability. 
• Evaluating, implementing and maintaining high-quality tools to ensure continuous delivery and developer productivity.
• Designing and implementing engineering and operational excellence initiatives, implementing metrics and processes for regular assessment and continual improvement.
• Implementing ways to improve working processes within the area of software engineering responsibility, such as avoiding and reducing technical debt.
• Having a clear view at all times on technical debt and plans to resolve.
• Mentoring and coach other software engineers, helping to improve the team's abilities as an expert in own area.
• Championing, developing and sharing with team, knowledge on emerging trends and changes in software engineering relevant to the area.

Essential Skills / Experience

• Technical knowledge and awareness of Telco BSS, CRM and Order Management. 
• Technical expertise in developing and operating a high volume critical business application.  Preferably a previous Salesforce based implementation.  Wider Opensource skills also desirable.
• Awareness and experience of the full Software Development Life Cycle and modern software engineering principles including use of AI.  Ideally on the Salesforce platform. 
• Full versed in Software Development Concepts.  Ideally in the context of a large scale Salesforce implementation.
• Hands on experience working in a software engineering squad across multiple geographies and time zones to deliver high quality software though collaborative and agile ways of working.
• Experience of being part of an accomplished In Life team for a business critical application.  Covering release quality gates, change, incident and problem management processes etc. 
• The ability to train, coach and develop a team of junior software engineers. 

Desirable Skills / Experience

It is preferable you will already have Salesforce experience and some certifications in the following areas.
• Salesforce Administrator
• Salesforce Platform App Builder
• Salesforce Platform Developer I / II 
• Salesforce Industries CPQ Developer 
• Salesforce Industries Order Management
• Salesforce OmniStudio Developer or Consultant
• Salesforce Development Lifecycle and Deployment Architect
• Salesforce Integration Architect
• Salesforce Sharing and Visibility Architect

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.