Network Operations Engineer
BT Group
Work from Office
Full Time
Min. 5 yearsJob Description
Software Engineering Professional
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About the role
As an Entuity resource, you will be Accountable for Gud and operating network monitoring for large scale enterprise and hybrid infrastructures. The role focuses on understanding, monitoring, and reporting across multiple network technologies, including SD WAN platforms, as well as leveraging API driven automation to enhance observability and operational efficiency. This position offers the opportunity to work with cutting edge network monitoring technologies in a dynamic and evolving environment, Guiding mission critical infrastructures and driving continuous improvement in monitoring and reporting capabilities.
What you’ll be doing
Entuity Deployment & Management
- Deploy, configure, and manage Entuity Network Analytics at enterprise scale
- Configure device polling, thresholds, alerts, dashboards, and reports
- Perform upgrades, health checks, maintenance, and tuning activities
Network Monitoring & Troubleshooting
- Monitor routers, switches, firewalls, wireless controllers, and load balancers
- Monitor via SNMP, ICMP, Syslog, and REST APIs
- Conduct deep-dive root cause analysis (RCA) for network and performance issues
- Optimize alerts to reduce noise and increase monitoring accuracy
Integrations & Automation
- Integrate Entuity with ITSM tools (ServiceNow, Remedy, etc.)
- Integrate and monitor SD-WAN controller platforms
- Design and implement API-based ingestion workflows and automation
- Support SLA reporting, capacity planning, and NOC operations
Cross-Functional Collaboration
- Work closely with Network Engineering, NOC, Infra, and Automation teams
- Document processes and contribute to continuous improvement initiatives
Essential Skills / Experience
- 5–10 years of experience in Network Monitoring / Network Operations
- Strong, hands-on experience with Entuity (mandatory)
- Strong understanding of networking fundamentals (TCP/IP, SNMP, VLANs, Routing & Switching)
- Knowledge of routing protocols: BGP, OSPF, EIGRP
- Experience in multi-vendor environments (Cisco, Juniper, Aruba, Palo Alto, F5)
- Hands-on experience with REST APIs, JSON, authentication methods
- Scripting experience—Python preferred
- Good understanding of Linux/Unix systems
- Familiarity with ITIL processes.
Good to Have
- Experience with cloud or hybrid networking (AWS, Azure, GCP)
- Exposure to automation tools like Ansible, Terraform
- Experience with other monitoring platforms (SolarWinds, Netcool, Dynatrace, ThousandEyes)
- Relevant certifications: ITIL, SD WAN-Cisco/Meraki, etc.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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