AI Business Solutions Specialist

Solution Area Specialists

Overview

As an AI Business Solutions Specialist, you will lead strategic sales engagements that empower customers to digitally transform their operations using Microsoft’s Business Applications portfolio. This includes CRM Sales & Service, Core ERP (Finance & Operations), Power Apps for Low Code/No Code development, and Co-pilot Studio for building and enabling AI agentic scenarios. You will drive business planning, lead Rhythm of Business (ROB) reviews, and collaborate across internal teams and partner ecosystems to unlock innovation and deliver business value.

Responsibilities

Customer Engagement & Strategic Planning

• Lead strategic account planning and ROB cadences to align business priorities with Microsoft’s Business Applications portfolio.
• Identify whitespace opportunities and industry trends to develop and execute territory plans.
• Act as a trusted advisor to C-level stakeholders, articulating the business value of CRM, ERP, and AI-powered solutions.

Solution Leadership & Technical Expertise

• Drive customer innovation by aligning business needs with Microsoft’s Business Applications, including Dynamics 365, Power Platform, and Co-pilot Studio.
• Lead technical conversations and workshops, leveraging deep knowledge of low-code/no-code platforms and AI agentic capabilities.
• Collaborate with Global Black Belts (GBBs) and engineering teams to address competitive blockers and shape future product direction.

Sales Execution & Deal Management

• Orchestrate the end-to-end sales cycle, from opportunity discovery to deal closure, ensuring alignment with account strategy.
• Guide the Specialist Team Unit (STU) and Account Team Unit (ATU) to build pipeline and drive consumption.
• Lead execution of complex deals, ensuring robust deployment plans and customer success post-sale.

Partner Ecosystem & Collaboration

• Validate and integrate partner solutions into customer engagements.
• Collaborate with ISVs and SIs to scale offerings and accelerate time-to-value.
• Provide feedback to Enterprise Partner Sales (EPS) to refine go-to-market strategies.

 

Qualifications

Required:

• Bachelor’s degree in Business, Computer Science, or related field.
• 12+ years of experience in technology-related sales, with a focus on application platforms, CRM, ERP, or low-code/no-code technologies.

Preferred:

• MBA or Master’s in Information Technology or related field.
• 12+ years of solution or services sales experience with a proven track record in digital transformation and enterprise sales.

 

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Experience Level

Senior Level