Customer Relationship Management Consultant

Role Summary

Performs creation and updating of general customer master data and sales specific customer master data and part numbers, requiring exercise of judgment and detailed knowledge of procedures. Has minimal supervision in a well-structured environment, guarantees the correct creation of data entries, and works with strategical and very sensitive data. Often represents the top level of knowledge and specialization.

Main Tasks

• Creation of new customer master data in SAP and setting up correct relationship between account, parties (Sold-to party, Ship-to party, Payer, Bill-to party)
• Update and share of existing customer master data based on input from Sales, setting up correct relationship between accounts, parties
• Creation of financial data for new customer master data in SAP and Cofidi system
• Update of financial data for customer master data
• Implementation of new customer accounts into national mexical database
• Creation of output condition for billing
• Set up new material part numbers
• Update existing material part numbers
• Correct maintenance of sales views for material master data
• Creation of quality master data for part material master data in SAP and CIM database
• Handling of all other sensitive and customer specific data in M+H database
• Reporting of process and/or system issues; improvement proposals
• Leading of smaller projects 
• Regular communication with internal departments
• Proactive approach to problem solving/complaint handling
• Performing other tasks according to the direct supervisor 

Job Requirements (Qualifications, Skills, Experience, Competencies)

• Good knowledge of English language
• Previous experience in similar position min. 1 year / other administrative position within M+H with similar scope is advantage
• SAP knowledge is advantage
• Good communication and organizational skills
• Analytical thinking
• Focus on detail
• MS Office
• MS Teams
• Willingness to travel