IT Service Management Tools Consultant

Specialist - Package Implementation

Job Posting Title IT Service Management Tools Consultant

Description Strong background in ITSM Tools domain with deep knowledge of ITSM framework and ITIL

Essential Job Functions

810 years experience in ITSM tools domain with all core modules like Incident and Problem Management Asset management and CMDB Change and Release management SLM Availability and Capacity Management Knowledge Management Catalogue and Request fulfilment Financial and Demand Management Operations and Event Management etc

45 years experience in any of the tools like BMC Remedy Symphony Summit Cherwell etc

Understanding and working knowledge of endtoend infrastructure monitoring discovery Operations tools etc

Should have worked on integration with 3rd party tools

Experienced in code and data migration upgradation installation and plugins

Working knowledge of Performance Analytics and Reports

Having past experience in 23 implementation is a plus

Hands on experience in troubleshooting issues and identifying solutions

Should be able to coordinate with different teams to progress and complete the work

Certification Requirements

ITIL

Tools Certifications