Senior E-commerce Business Analyst

Sr. Business Analyst

About CleanHarbors

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CTO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 750 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title:  Senior E-commerce Business Analyst

Experience: 6-10 Years

Location: Bengaluru (Work from Office)

Working hours: 3.00 PM to 12.00 AM IST (Transportation Provided)

The Opportunity: 

Clean Harbors is looking for a Senior E-commerce Functional Business Analyst that will become a key member of the E-commerce Operations Team. The role will be based out of Bangalore, India within the GCC organization of Clean Harbors. The Senior Business Analyst will report to the Manager of the E-commerce Operations.

In this role, you will act as the primary owner of all project and enhancement discussions across Product Owners (IT), IT Development teams, and Business stakeholders. You will be responsible for driving end-to-end delivery by leading requirement discussions, defining solutions, and ensuring successful execution.

This individual will independently manage and drive projects aligned to business priorities, ensuring seamless collaboration between cross-functional teams. The role requires a self-starter with strong ownership mindset, capable of influencing decisions, guiding teams, and acting as a process specialist and functional leader within the organization.

You will be expected to understand, define, map, and optimize commercial and e-commerce processes, while ensuring all deliverables meet business expectations and quality standards.

Responsibilities will include stakeholder management, requirement gathering, BRD creation, solution walkthroughs, test case creation, UAT execution, and cross-functional coordination with IT and business teams.

• Own and lead all project and enhancement discussions with Product Owners (IT), IT teams, and Business stakeholders.
• Drive requirement gathering by engaging with stakeholders to understand business needs, challenges, and objectives.
• Create detailed Business Requirement Documents (BRDs) and Functional Specifications.
• Conduct BRD walkthroughs with stakeholders and IT teams to ensure clarity, alignment, and sign-off.
• Translate business requirements into clear, actionable deliverables for IT development teams.
• Act as the bridge between Business, Product Owners, IT teams and other cross functional teams throughout the project lifecycle.
• Create detailed test cases and test scenarios aligned with business requirements.
• Lead and own User Acceptance Testing (UAT), including defect tracking and resolution.
• Coordinate with IT, stakeholders, and business teams to ensure timely delivery of projects.
• Track project progress, dependencies, risks, and issues, and proactively drive resolution.
• Act as a process specialist, understanding end-to-end e-commerce workflows and identifying improvement opportunities.
• Drive process optimization and recommend scalable solutions for business challenges.
• Guide and mentor junior analysts and team members, ensuring adherence to best practices.
• Act as a functional lead/SME, ensuring consistency and quality across deliverables.
• Work independently as a self-starter, taking ownership of initiatives with minimal supervision.
• Prepare and deliver presentations to senior leadership and stakeholders.
• Support release activities, validation, and post-implementation follow-ups.
• Act as a central POC for identifying and driving solutions by proactively engaging and collaborating with cross-functional teams across the organization, ensuring clear, effective communication and alignment to achieve timely outcomes.

Key Priorities:

Project Ownership: As a Senior E-Commerce Business Analyst, owning end-to-end project delivery is a key priority. This includes leading discussions with Product Owners and IT teams, gathering and defining requirements, and ensuring successful implementation of solutions.

Stakeholder & IT Alignment: Ensure strong collaboration and communication between Business, Product Owners, and IT teams. Act as the single point of accountability for requirement clarity and delivery alignment.

E-Commerce Process Optimization & Governance: Develop deep expertise in e-commerce workflows and systems. Define, document, and improve processes to drive efficiency, scalability, and operational excellence.

Testing & Quality Assurance: Ensure high-quality delivery through structured test case creation, UAT execution, and defect resolution.

Leadership & Mentorship: Guide team members, establish best practices, and act as a functional leader within the organization.

Self-Starter & Ownership Mindset: Proactively identify opportunities, drive initiatives, and deliver results with minimal supervision.

Qualifications:

• Business-related bachelor’s degree
• 6–10+ years of experience in Business Analysis, preferably in E-commerce or digital platforms
• Strong experience working with Product Owners and IT Development teams
• Proven experience in BRD creation, requirement gathering, and UAT execution
• Experience with Magento, Salesforce, or other E-commerce platforms
• Excellent verbal and written communication skills and ability to present to senior leadership
• MS Office proficiency (Excel, Visio, Word, PowerPoint)
• Strong project management and organizational skills
• Advanced knowledge of business analysis practices and development/testing processes
• Strong analytical skills, problem-solving aptitude, and attention to detail
• Proven ability to manage multiple projects and priorities effectively
• Must be a team player with strong collaboration skills in a fast-paced environment
• Ideal candidates should have progressively handled increasing levels of responsibility

Experience Level

Senior Level