Senior Customer Service Representative

Sr, Customer Service Representative

Company Description

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas Electronics is a dynamic, multi-cultural tech company where employees can learn, mentor and thrive. We are developing technologies for the latest advances in mobile computing, secured connected devices, autonomous driving, smart homes and factories and more. Our solutions are at the heart of products developed by the major innovators around the world. Join us and be part of what’s next in electronics. 

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.

Job Description

Our Customer Service Team is looking for a talented graduate in business, marketing, finance or similar field to join our team as a Senior DCSR in our Bangalore office. The successful candidate will work directly with the Sales/Channel Partners and a multinational team of Customer Service Operators worldwide.

We are looking for a seasoned professional with 8+ years of experience in sales operations, customer support, and distribution management. This senior role is critical in driving operational excellence, supporting sales enablement, and ensuring seamless execution of the Quote-to-Cash process. The successful candidate will act as a key liaison between sales, distributors, and internal teams, managing escalations, demand/supply alignment, and distribution-related projects.

• Provide accurate and timely reporting support internally and externally.
• Prepare and present sales reports, supply/demand data, and process improvement updates.
• Support sales teams across Southeast Asia by handling administrative tasks, enabling them to focus on customer-facing activities.
• Mentor and motivate the team to achieve operational and strategic goals.
• Coordinate with sales team members to ensure KPIs and goals are achieved.
• Serve as the first-level point of contact for customer escalations.
• Coordinate with distributors, ROM, regional AA, and CSR teams to resolve issues.
• Communicate proactively on short-term supply changes and escalation updates.
• Monitor demand changes to support forecast and backlog alignment with CAM.
• Manage backlog adjustments in coordination with Asset Management.
• Support distribution projects including demand/supply transfers and stock rotations.
• Maintain in/out stock history and participate in internal audits.
• Prepare and manage quotations, order entry, pricing validation, and invoicing.
• Coordinate with procurement, logistics, finance, and credit control for smooth order fulfilment and payment collection.
• Maintain accurate records of customer interactions, orders, and payment status.
• Respond to customer inquiries on product availability, pricing, quotations, delivery schedules, and billing.
• Collaborate with marketing to provide feedback on customer needs and market trends.
• Support organization of sales meetings, presentations, and events.
• Stay updated on semiconductor product lines, industry trends, and company processes related to Quote-to-Cash.

Qualifications

• Bachelor’s degree in business administration, Supply Chain, Engineering, or related field (MBA preferred).
• Minimum 8 years of experience in sales operations, customer support, or distribution management (semiconductor industry experience preferred).
• Prior team-handling experience is a must have.
• Strong knowledge of demand/supply planning, order management, and escalation handling.
• Proficiency in ERP/CRM systems and MS Office Suite (Excel, PowerPoint).
• Excellent communication, coordination, and problem-solving skills.
• Strong analytical skills with attention to detail and process improvement mindset.

Key Competencies

• Customer-centric approach with strong relationship management skills.
• Ability to manage multiple priorities under tight deadlines.
• Proactive communicator with strong organizational and presentation skills.
• Collaborative team player with leadership potential.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     

At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.

Experience Level

Senior Level