Senior Lead ServiceNow Developer

Sr. Lead ServiceNow Developer

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

• Serve as the hands-on technical lead for ServiceNow development initiatives across the enterprise
• Design, develop, and maintain complex ServiceNow solutions using best-practice configuration and scripting
• Lead technical design sessions and actively implement approved solutions
• Establish and enforce coding standards, development patterns, and platform governance
• Drive scalable solutions across ITSM, ITOM, CMDB, and custom scoped applications
• Build and maintain integrations using REST, SOAP, IntegrationHub, and MID Server
• Lead CMDB architecture, CSDM alignment, and data quality improvements
• Perform platform optimization, performance tuning, and technical debt reduction
• Lead ServiceNow upgrades, patching, and regression testing activities
• Mentor developers through code reviews, pair programming, and technical guidance
• Partner with security and compliance teams to ensure platform controls and data protection

Who You Are

Required Skills:

• 10+ years of hands-on ServiceNow development experience in enterprise environments
• Expert-level ServiceNow scripting and configuration skills (JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies)
• Proven experience acting as a technical lead while remaining hands-on
• Strong experience with ServiceNow modules such as ITSM, ITOM, CMDB, and custom applications
• Extensive experience building and supporting ServiceNow integrations (REST, SOAP, IntegrationHub, MID Server)
• Strong understanding of CMDB, CSDM, and enterprise service modeling
• Experience leading platform upgrades and managing release cycles
• Knowledge of performance optimization, instance health, and scalability
• Strong problem-solving skills and the ability to troubleshoot complex platform issues

Preferred Qualifications:

• Experience in large, regulated enterprise environments
• Hands-on experience with ITOM Discovery, Service Mapping, or Event Management
• Familiarity with Agile/Scrum and CI/CD practices for ServiceNow development
• Experience integrating ServiceNow with cloud platforms, monitoring tools, and identity systems
• ServiceNow certifications such as CSA, CAD, and CIS (ITSM, ITOM, or CMDB)
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Experience Level

Senior Level