Senior Manager - Multichannel Engagement in Healthcare

Sr Manager - Multichannel Engagement

 

Your new role

Your key accountabilities encompass the following:

• Lead HCP omnichannel strategy and execution across physical, digital, remote, and AI-enabled channels.
• Drive adoption and optimization of CRM, HCP portals, AI assistants, WhatsApp engagement, webinars, and digital engagement platforms.
• Develop customer-centric engagement journeys leveraging segmentation, analytics, and next-best-action approaches.
• Partner with cross-functional teams to deliver personalized scientific engagement and superior customer experience.
• Monitor engagement performance, derive insights, and continuously improve channel effectiveness and business outcomes.
• Build organizational capabilities in omnichannel excellence, AI-powered engagement, and digital innovation.

 

Your new department

The world around us is always changing from the rapid adoption of digital technologies to the unexpected evolution of consumer preferences. It feels like the ground is shifting beneath our feet. Today, success is no longer tomorrow's guarantee, but we are ready to take on the task of adapting, where, when and how we work to suit the new realities.

Through future frontline customer engagement initiative, we are enabling our colleagues to create one united vision for a future fit frontline. The Customer Engagement (CE) team India affiliate adheres to a structured and holistic approach to accelerate customer experience. The team relies on the following strategic priorities.

 

Your skills & qualifications

As a person, you bring a highly collaborative and commercially minded spirit. As a true expert in content development activation through new digital channels, you bring valuable market insights and a collaborative spirit, enabling effective teamwork across functions and borders.

We expect our candidates to meet the with the following qualifications:

 

• 8–12 years of experience in Pharmaceutical, Healthcare, MedTech, or Digital Health organizations, with demonstrated success in Customer Engagement, Omnichannel, Commercial Excellence, Digital Transformation, or related functions. Experience in AI-enabled engagement, CRM platforms, analytics, and HCP-focused digital initiatives will be an advantage.

 

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care. 

 

What we offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

 

Deadline

Apply before 24 June 2026.

 

Please note that applications are reviewed on an ongoing basis the position may be closed before the deadline. Selected candidates will be contacted for further interviews.

 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing

Experience Level

Senior Level