Senior Software Development Engineer

Sr. Software Development Engineer, Customer Anecdote Miner

Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help.

We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too.

We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues.

We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.

As a Sr. Software Development Engineer, you’ll architect the next generation brand experience platform. In this role, you'll drive technical strategy and innovation across our platform, leading the development of foundational services while enabling revolutionary AI features. You'll shape the technical direction of Amazon Brand Compass capabilities to improve brand experience.


Key job responsibilities
Define and execute technical strategy for Amazon Brand Compass, aligning with business goals and customer needs
* Architect and lead development of large-scale distributed systems
* Drive technical decisions across multiple teams, establishing patterns and best practices for system-wide integration and operational excellence
* Build and lead high-performing engineering teams, mentoring senior engineers and developing technical talent across the organization
* Partner with ML scientists and research teams to build solutions at scale
* Design and implement foundational services and frameworks that enable rapid innovation and improve team velocity
* Lead architecture reviews and technical deep dives, ensuring solutions meet requirements for scalability, reliability, and performance
* Collaborate with senior leadership and product teams to define roadmaps and drive strategic technical initiatives
* Establish and maintain operational standards, metrics, and practices for critical services running at global scale

A day in the life
We are a team of technologists passionate about building automation solutions that enhance Amazon's retail capabilities worldwide. Our focus spans three core areas: enriching our product catalog to drive growth, eliminating supply chain defects to improve efficiency, and filling critical gaps in our technology infrastructure. We work at the intersection of software engineering, machine learning, and business operations, collaborating closely with engineers, product managers, business owners, and operations teams. Our vision is to create reusable, intelligent platforms that scale across diverse use cases and enable faster innovation. You'll join a group that values technical excellence, customer obsession, and the ability to navigate complexity while maintaining clarity of purpose.

Basic Qualifications

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Bachelor's degree

Preferred Qualifications

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Senior Level