Sr Specialist HR Shared Services

Sr Specialist HR Shared Services

About Target
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America’s leading retailers. Joining Target means fostering a culture rooted in care, inclusion and respect, while striving to make a meaningful and positive impact. At Target, we value diverse perspectives, encourage authentic relationships and believe every team member’s voice matters.

Overview of Target in India
Target’s success is driven by a timeless purpose and a proven strategy, brought to life by talented teams across the globe. In India, Target operates as a fully integrated part of its global organization, with more than 5,000 team members in Bengaluru supporting enterprise-wide strategy, technology and operations. Target in India offers an inclusive, learning-focused environment where innovation, collaboration and people-first values enable world-class outcomes.

About the Team
Target Human Resources is well known for its signature ability to build the very best teams, and we infuse our work with Target’s distinctive retail brand by continuously experimenting, evolving and innovating. With the chance to positively impact nearly 400,000 people worldwide in our stores, distribution centers and headquarters, you’ll be a strategic partner to the both the leaders and team members who elevate and nurture the Target guest experience. Our dynamic, passionate and responsive team comprises specialized people-professionals from several diverse disciplines. We operate behind the scenes to create a progressive culture of value, respect, reward and professional advancement. Working with HR Operations, you’ll focus on the powerful and innovative systems and technologies that team members depend on to manage both work and life. Whether it’s time reporting or team member training, these critical systems keep things running smoothly. HR Operations is service-oriented, and puts team member success at the heart of our activities. So when it comes to parental leave, or planning a vacation based on paid time off, our goal is to give Target team members easy access to intuitive systems with relevant, complete and accurate information.

As a Sr. Specialist HR Shared Services, you will professionally, efficiently, and accurately assist clients, comprised of HR team members and non-HR team members, via various communication platforms in our HR Operations Center. This includes developing and maintaining a detailed knowledge of resources available regarding HR tools, technology, policies, and procedures. You will problem-solve by researching, partnering, and following-up on issues while fostering client relationships, utilizing de-escalation tactics, and maintaining a high level of confidentiality. As assigned, you’ll act as a workload captain monitoring service levels and coordinating daily schedules to optimize team success.

• Perform incoming document audit, ingest and index to the document storage system for retention.
• Timely audit of Team Member records, ensuring data quality.
• Utilize the on-line resources and process pages for fast, accurate information regarding job functions and procedural changes.
• Maintain performance standards, both in production and quality of service.
• Maintaining and supporting Service Delivery during BCP situations for all critical worksets.
• Be curious, share relevant error trends and continuously work towards quality improvement in your specialized teams.
• Mentor and buddy new team members. Also support peak season contractors through training and mentoring.
• Be agile with new learnings and focus towards process improvement opportunities.
• Assertively channelizing the efforts to develop and improve business skills, critical thinking and creative reasoning.
• Participate in application testing, share experiences, insights and learnings
• Deliver results with short learning period.

• Graduate in any discipline
• 0-2 years of work experience
• Good oral and written communication skills
• Good organizational skills and ability to multi-task
• Typing and computer skills; knowledge of the Microsoft Office Package
• Flexibility to shift rotation, including night and weekend shifts.
• Team Player/Attitude and Self-motivated
• Attention to detail and the ability to maintain established team quality standards
• Good problem solving skills and innovative skills

Experience Level

Senior Level