Salesforce Administrator

Sr Systems Administrator

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary

The LMS Administrator is responsible for the configuration, maintenance, compliance, and optimization of the SAP SuccessFactors Learning Management System (LMS). This role ensures the LMS operates effectively within a validated (GxP) environment and remains compliant with regulatory requirements, including 21 CFR Part 11 and applicable global quality standards.

The ideal candidate has hands-on experience administering SAP SuccessFactors Learning, supporting validated systems, and partnering with Quality, IT, and business stakeholders to maintain system integrity, audit readiness, and operational excellence.

Key Responsibilities

System Administration & Configuration
• Administer and configure SAP SuccessFactors Learning (roles, curricula, items, assignments, approval workflows, notifications).
• Maintain system security roles and access controls aligned with internal policies and segregation of duties.
• Manage system configurations related to learning assignments, certification programs, retraining rules, and compliance-driven curricula.
• Perform system releases and regression testing in coordination with IT and Quality policies and procedures.

Validated Environment & Compliance
• Operate and maintain the LMS in a validated (GxP) environment.
• Support Computer System Validation (CSV) lifecycle activities including User Requirements (URS), Functional/Design Specifications (FS/DS), Risk Assessments, IQ/OQ/PQ documentation, change controls, and test script development and execution.
• Ensure compliance with 21 CFR Part 11, electronic records/electronic signatures requirements, and global regulatory standards.
• Maintain audit trails, documentation, and system change logs.
• Support internal and external audits and inspections.

Change Management & Release Support
• Evaluate system changes and enhancements for validation impact.
• Lead or support change control processes, including impact assessments and documentation updates.
• Coordinate quarterly SAP SuccessFactors releases, including testing, validation updates, and stakeholder communication.
• Partner with upstream and downstream system owners to manage integrations (HRIS, SSO, content providers).

Data Integrity & Reporting
• Ensure data accuracy, integrity, and reconciliation between LMS and upstream/downstream systems.
• Develop and maintain compliance and operational reports.
• Support regulatory reporting and training compliance metrics.
• Perform periodic data reviews and system monitoring activities.

Stakeholder Support & Training
• Serve as SME for SAP SuccessFactors Learning.
• Provide end-user support and troubleshooting.
• Partner with HR, Quality, Compliance, and business leaders to design scalable learning solutions.
• Develop system documentation, SOPs, and training materials.

Required Qualifications

• Bachelor’s degree in Information Systems, HRIS, Business, Life Sciences, or related field.
• 3–5+ years of hands-on SAP SuccessFactors Learning administration experience.
• Direct experience operating and supporting systems in a validated (GxP) environment.
• Strong understanding of Computer System Validation (CSV) principles and methodologies.
• Working knowledge of 21 CFR Part 11 and electronic record compliance requirements.
• Experience supporting audits (internal, external, regulatory).
• Strong analytical and documentation skills.
• Ability to manage multiple priorities in a regulated environment.

Preferred Qualifications

• Experience in pharmaceutical, biotech, medical device, or other regulated industry.
• Experience with LMS integrations (HRIS, SSO, content providers).
• Familiarity with SAP SuccessFactors release management processes.
• Knowledge of data privacy regulations (GDPR, etc.).
• Experience with reporting tools within SuccessFactors or external BI tools.

Key Competencies

• Strong attention to detail and data integrity mindset.
• Structured and disciplined documentation practices.
• Risk-based decision making.
• Cross-functional collaboration.
• Continuous improvement orientation.

Experience Level

Senior Level