Operations Chief

Strategy & Ops - SaaS

Job Responsibilities:

• Be the Custodian of Operational Rhythm across the organization
• Work closely with the CEO to oversee day-to-day company operations ranging from Sales, Marketing, Finance, Engineering, HR, Solutions, and Support
• Partners with the leadership team to drive quarterly business planning, goal setting, and delivery tracking through the OKR process
• Work with function heads to track progress on the key metrics. Provide a timely pulse on the health of the organization to executives. Highlight the areas that need attention


• Define and Execute Special Projects
• Work with the CEO to identify strategic initiatives that have a high impact on business growth
• Own special projects and initiatives until they are large enough to stand on their own


• Drive Executive-level Operations
• Partner with various business functions and help drive cross-functional communication and alignment with the rest of the organization
• Be a thought partner to leadership on the organization’s vision, priorities, and challenges
• Manage internal and external stakeholder relationships
• Attend review meetings on behalf of the CEO and act as a representative when required

What you’ll need to bring to the table:

• Stakeholder Management - You would be great at building relationships with stakeholders at all levels and understanding intrinsic drivers
• People Leadership - You understand the dynamics of good leadership. You can identify levers and use those to influence great performance within the team.
• have motivated teams in the past and understand how to nudge the team into action positively.
• High level of First Principle Problem Solving - You must be good with Data, Analytics, and Reasoning. Nearly every problem you would be solving would be a problem that you have not seen or solved before.
• Ownership - You will own the problem and can ensure that the problem gets solved no matter what. Enjoy success and own up to the failure and fix it. This would require high accountability toward the results and a no-excuses mindset.
• Outwork and Outsmart - Ability to solve problems with high operational rigour and intensity.
• Independent Thinker - You have an independent point of view on things which is based on all the inputs that you have analyzed, instead you should be able to build your own conviction and have the courage to take calls based on that conviction.
• High-Agency Mindset - You should have the mindset to work your way through the challenges by convincing and influencing folks to be aligned toward the company-wide objective. You would need to work mainly with a lot of influence and little with Authority.