Vice President - Operations Strategy and Transformation

Strategy, Innovation, & Governance - Vice President

You are a strategic thinker passionate about driving solutions within the Strategy, Innovation & Governance (POSIG) team. You have found the right opportunity to contribute to high-impact transformation initiatives.

As a Vice President, Operations Strategy & Transformation within our Payments Operations Strategy, Innovation & Governance team, you will spend each day defining, refining, and delivering strategic initiatives that support the firm’s growth and transformation agenda.

Job Responsibilities

• Lead multiple concurrent transformation projects across Payments Operations, ensuring timely delivery and resolution of dependencies 
• Manage and mentor project teams while fostering a culture of collaboration, analytical thinking, and results orientation
• Gather, synthesize, and analyze complex data, and convert insights into actionable recommendations for senior stakeholders
• Develop business cases and return-on-investment models to prioritize initiatives and optimize outcomes
• Create strategic presentations to communicate recommendations and support decision-making
• Influence the strategic agenda by acting as a data-driven advisor to senior leadership
• Partner with stakeholders across Operations, Technology, Product, and Analytics to drive alignment and execution
• Drive enterprise-wide initiatives focused on automation, process optimization, and operational excellence
• Solve ambiguous business challenges using structured problem-solving approaches

Required Qualifications, Capabilities, and Skills

• 8+ years of experience in program management, change management, strategy consulting, or large-scale transformation roles 
• Demonstrate experience leading transformation initiatives involving technology, data analytics, or operational excellence
• Apply strong analytical and problem-solving skills to translate complex data into actionable insights
• Manage projects independently with a proactive and team-oriented mindset
• Structure solutions for complex and ambiguous problems within financial services
• Communicate effectively with strong verbal and written skills, including executive-level storytelling
• Use Microsoft Excel and PowerPoint proficiently for analysis and presentations
• Build strong stakeholder relationships and influence across all organizational levels
• Develop trusted advisor relationships with senior leaders
• Demonstrate intellectual curiosity and the ability to quickly build subject matter expertise
• Hold a Bachelor’s degree in a relevant field

Preferred Qualifications, Capabilities, and Skills

• Experience in payments or financial services strategy or consulting
• Lead programs involving senior executive stakeholders
• Show a proven track record of cross-functional collaboration and stakeholder influence
• Hold an MBA or advanced degree in business, analytics, or a related field

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Executive Level