Customer Success Manager

Success Guide (Informatica)

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an Informatica Customer Success Guide on the Red Account Team, you will play a pivotal role in driving successful outcomes for our strategic customers managing at-risk accounts. You will provide personalized, one-on-one guidance and coaching to ensure customers derive maximum value from their Informatica engagement by leveraging features that best fit their unique business needs.

Key Responsibilities:

• Manage relationships with strategic at-risk enterprise customers within the Red

• Account Team, serving as the primary point of contact for customer success initiatives.

• Develop and execute tailored customer success plans aligned with customers.

• business objectives and Informatica’s solutions to drive retention and growth.

• Proactively identify and address risks to prevent churn and improve customer satisfaction.

• Collaborate with sales, product, and support teams to resolve issues, deliver value, and identify expansion opportunities.

• Advocate for customers internally by providing feedback to product and engineering teams to influence product roadmap and enhancements.

• Monitor customer health metrics and engage proactively to mitigate risks and drive satisfaction.

• Deliver business reviews and presentations to demonstrate value and progress.

Impact of the Role:

• We are seeking a motivated and customer-focused Customer Success Guide to join our Red Account Team, focused on managing at-risk accounts. In this critical role, you will drive customer success and retention by proactively addressing challenges and ensuring enterprise clients achieve their business outcomes through effective adoption and utilization of Informatica’s data management solutions. You will act as a trusted advisor, collaborating closely with customers and internal teams to foster long-term partnerships, mitigate risks, and maximize customer value.

• Collaboration and Teamwork: Collaboration is at the core of our success, and as a Informatica Customer Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Informatica platform and to drive optimal usage.

Basic Requirements:

• Bachelor’s degree in Business, Technology, or related field.

• 3+ years of experience in customer success, account management, or related

• roles, preferably in enterprise software or data management.

• Proven ability to manage customer relationships and drive business outcomes.

• Understanding of data management, cloud technologies, and digital

• transformation trends.

• Strong communication, negotiation, and presentation skills.

• Ability to work cross-functionally and influence at various organizational levels.

• Customer-focused mindset with a passion for helping clients succeed and turning

• around at-risk accounts.

Shift Timings: EMEA

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience Level

Mid Level