IT Supervisor - Field Services

Supervisor IT Field Services

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

IT Supervisor – Field Services

Location  

Bangalore

About Us

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job & Division Summary: 

We are seeking an experienced IT Supervisor – Field Services to lead and support regional IT field operations. In this role, you will manage a team of Field Service Technicians and contractors while partnering closely with Infrastructure, Operations, and Client Engineering teams to deliver reliable, secure, and customer‑focused IT services.

This is a hands‑on leadership role ideal for someone who thrives in a fast‑paced environment, enjoys developing people, and is passionate about operational excellence and customer experience.

Responsibilities

1. Lead and support Field Service Technicians and contractors, providing coaching, performance management, scheduling, and development planning.
2. Plan and coordinate regional field service operations, ensuring appropriate staffing, timely delivery, and adherence to service‑level expectations.
3. Train, mentor, and develop team members to strengthen technical capability, customer experience, and professional growth.
4. Partner with Infrastructure, Operations, and Client Engineering teams to maintain a secure, current, and high‑performing endpoint environment.
5. Monitor service performance and team metrics, identifying risks, resolving issues, and driving continuous improvement.
6. Create and maintain documentation, including knowledge base articles, procedures, processes, and local infrastructure diagrams.
7. Promote best practices and knowledge sharing across IT teams through collaboration, mentoring, and continuous learning.
8. Support IT leadership initiatives, contributing to budget planning, strategic initiatives, project execution, and remediation efforts.

Qualifications & Experience: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent practical experience.
• IT certifications preferred (e.g., ITIL, Microsoft, or similar).
• 2–3 years of experience in a leadership or supervisory role, ideally within IT support, desktop services, or field services.
• Hands‑on experience with:
• IT service management frameworks (ITIL preferred)
• Desktop and server operating systems
• Microsoft applications and endpoint technologies
• Endpoint security concepts
• Networking fundamentals (TCP/IP, switches)

Skills & Abilities

• Proven ability to lead, motivate, and develop teams in a service‑driven environment.
• Strong organizational, prioritization, and time‑management skills.
• Excellent communication and interpersonal skills, with the ability to collaborate across technical and non‑technical teams.
• Customer‑focused mindset with strong relationship‑management skills.
• Analytical and problem‑solving abilities, with a proactive and solution‑oriented approach.
• Comfortable managing competing priorities while maintaining service quality.

What we Offer

• We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success.   
• Yearly performance-based bonus, rewarding your hard work and dedication.   
• Leave Encashments  
• Maternity/Paternity Leaves 
• Employee Health covered under Medical, Group Term Life & Accident Insurance 
• Employee Assistance Program  
• Employee development with LinkedIn Learning  
• Employee recognition via Awardco  
• Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Experience Level

Mid Level