Support Analyst

Support Analyst - Mercury

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

Could you be the full-time Support Analyst - Mercury in Bangalore we’re looking for?

 

Your future role

Take on a new challenge and apply your analytical and problem-solving expertise in a cutting-edge field. You’ll work alongside a collaborative and innovative team of professionals.

You'll play a pivotal role in supporting the deployment and functional administration of Mercury, ensuring its seamless integration and effective use across our global organization. Day-to-day, you’ll work closely with teams across the business (including Finance, IT, and various project management teams), assist in data migration and control, and deliver training sessions to empower users, and much more.

You’ll specifically take care of administrating Mercury master data and supporting users in their post-live management, but also contribute to continuous improvement initiatives for tool processes and functionalities.

We’ll look to you for:

• Supporting Mercury deployment, including data migration and post-live management

• Administering and maintaining Mercury master data

• Performing tests before each release or migration

• Updating administration documentation and proposing process improvements

• Providing first-level support to users and coordinating with editor and IT teams

• Writing specifications for new requests and updating support materials

• Delivering training on Mercury processes, workflows, and functionalities

• Updating training materials and ensuring new users receive access and guidance

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Advanced university degree in engineering, finance, or information technology

• Strong interest and aptitude for tool functional administration

• Fluency in English; knowledge of additional languages is a plus

• Basic understanding of finance, particularly project controlling, is advantageous

• Previous experience in a support team is appreciated

• Excellent communication and organizational skills

• Continuous improvement mindset with strong analytical abilities

• Problem-solving and root cause identification skills

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with diverse and supportive teams across the globe

• Contribute to innovative projects that shape the future of mobility

• Utilise our dynamic and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards exciting career opportunities in the mobility sector

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Experience Level

Mid Level