Network System Engineer

Systems Engineer

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors,  you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

System Engineer (Network Engineer)

We are looking for a highly skilled and experienced Network Engineer to manage, operate, and support our enterprise network infrastructure. The ideal candidate will have deep hands-on experience in firewalls, switching, wireless technologies, and network security, with strong expertise in troubleshooting, configuration, and operations.

Key Responsibilities

• Design, configure, implement, and support enterprise network infrastructure including firewalls, switches, wireless, and cloud security platforms.

• Manage and troubleshoot Palo Alto Firewalls (mandatory) — policies, NAT, VPNs, security profiles, upgrades, and HA.

• Configure and support Cisco Nexus switches (mandatory) — VLANs, VPC, routing, OS upgrades, and troubleshooting.

• Manage Cisco Meraki switches and access points (mandatory), including dashboard administration, monitoring, wireless optimization, fine-tuning, and architecture understanding.

• Support Zscaler Internet Access (ZIA) and ZTNA solutions, including policy configuration and user troubleshooting.

• Monitor network performance using standard network monitoring tools, proactively identifying and troubleshooting issues.

• Handle incidents, service requests, and changes through a ticketing system, ensuring adherence to SLAs and ITIL processes.

• Perform root cause analysis (RCA) for network issues and implement preventive actions.

• Work closely with internal teams, vendors, and service providers for issue resolution and continuous improvement.

• Participate in network upgrades, migrations, and new technology implementations.

• Maintain network documentation, SOPs, and diagrams.

Mandatory Skills & Qualifications

• Strong hands-on experience with Palo Alto Firewalls (mandatory).

• Extensive experience with Cisco Nexus switches (mandatory).

• Hands-on experience with Cisco Meraki switches and wireless access points (mandatory).

• Experience with Zscaler (ZIA) and ZTNA security solutions.

• Solid understanding of network monitoring tools (mandatory).

• Experience working with IT ticketing systems and operational processes (mandatory).

• Deep technical expertise in Firewalls, Switching, and Wireless technologies, including configuration and advanced troubleshooting.

• Strong understanding of TCP/IP, LAN/WAN, routing, switching, and network security concepts.

Good to Have

• Knowledge of Zscaler Digital Experience (ZDX).

• Exposure to cloud networking (AWS / Azure / GCP).

• Relevant certifications such as CCNP, PCNSE, Meraki, Security certifications, etc.

Behavioral & Soft Skills

• Excellent troubleshooting and analytical skills.

• Strong communication and documentation skills.

• Ability to work independently in a fast-paced environment.

• Strong ownership mindset with customer-centric and operational focus.

• Strong documentation creation ability.

Work Requirements

• 5 days work from office (no remote/hybrid).

• Availability for critical issue support, maintenance windows, and on-call support as required
  
  Location - Bangalore