Team Leader - Call Centre

Team Leader - Call Centre - Bengaluru - SDR Tower - JM

Job Purpose
To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities
Core Responsibilities:
1.    Team Management:
•    Supervise and mentor a team of outbound sales agents.
•    Conduct daily team briefings to set targets and expectations.
•    Monitor agent performance and provide constructive feedback.
2.    Sales Strategy Execution:
•    Implement sales strategies to meet or exceed team targets.
•    Develop call scripts, objection-handling techniques, and closing strategies.
•    Analyse sales data to identify trends and optimize performance.
3.    Performance Monitoring:
•    Track individual and team KPIs, including call volume, conversion rates.
•    Ensure compliance with company standards and data protection Policy.
4.    Training and Development:
•    Identify training needs and organize periodical trainings.
•    Ensure new hires are effectively onboarded .
•    Promote best practices for Lead conversions.
5.    Customer Relationship Management:
•    Address escalated customer queries/issues promptly and effectively.

Qualification ; Graduate , Master / Postgraduate