Team Leader - Call Centre
Tata Capital Finance Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Team Leader - Call Centre - Bengaluru - SDR Tower - JM
Job Purpose
To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities
Core Responsibilities:
1. Team Management:
• Supervise and mentor a team of outbound sales agents.
• Conduct daily team briefings to set targets and expectations.
• Monitor agent performance and provide constructive feedback.
2. Sales Strategy Execution:
• Implement sales strategies to meet or exceed team targets.
• Develop call scripts, objection-handling techniques, and closing strategies.
• Analyse sales data to identify trends and optimize performance.
3. Performance Monitoring:
• Track individual and team KPIs, including call volume, conversion rates.
• Ensure compliance with company standards and data protection Policy.
4. Training and Development:
• Identify training needs and organize periodical trainings.
• Ensure new hires are effectively onboarded .
• Promote best practices for Lead conversions.
5. Customer Relationship Management:
• Address escalated customer queries/issues promptly and effectively.
Qualification ; Graduate , Master / Postgraduate
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
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