Customer Administration Team Leader

Team Leader, Customer Administration

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

About Thermo Fisher:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Position Summary:
The Customer Administration Team Lead in Bangalore is responsible for leading the Customer Administration team (Product Admin) supporting the ANZ region. This role ensures high-quality, timely, and accurate product master data management, while driving continuous improvement initiatives and supporting product lifecycle processes across systems. The role acts as a key liaison between regional stakeholders (ANZ Product, Marketing, and Commercial teams) and the Bangalore operations team.

Key Responsibilities:

Team Leadership & Operations:
• Lead, mentor, and develop a team of Product Administration specialists.
• Set clear performance expectations, monitor KPIs, and drive team productivity and quality.
• Manage workload allocation to ensure SLA adherence for ANZ stakeholders.
• Handle escalations and ensure timely resolution of complex issues.

Product Master Data Management:
• Oversee creation and maintenance of product master data including item setup, pricing, web enablement, item descriptions, and other product attributes.
• Ensure data accuracy, consistency, and governance across multiple systems (Eg. OCPLM)
• Drive data quality initiatives and perform regular audits.

Product Administration Support (ANZ):
• Support ANZ Product Managers with product queries, quotations, tenders, and SKU management.
• Manage product extensions, price updates, discontinuations, and promotional pricing.
• Coordinate supplier price list updates and maintain pricing integrity.

Digital & Systems Support:
• Act as a gatekeeper for product data integrity across digital platforms.
• Maintain Digital Master SKU list and cross-reference tables.
• Support product lifecycle processes including product launches and discontinuations.
• Ensure timely resolution of failed validations and system-related product issues.

Continuous Improvement & Projects:
• Identify process gaps and drive automation, standardization, and efficiency improvements.
• Implement global/regional data governance policies locally.
• Lead or support cross-functional projects related to master data and product administration.

Stakeholder Management:
• Collaborate closely with ANZ Product, Marketing, Sales, Supply Chain, and IT teams.
• Ensure effective communication across time zones.
• Provide insights and reporting to support business decisions.

Qualifications & Experience:
• Bachelor’s degree in Business, Science, or related field.
• 8+ years of experience in Order Management, Product Administration, or Master Data.
• Minimum 3 years of team leadership experience.
• Strong experience with ERP systems (E1 preferred) and Microsoft Excel.
• Experience supporting global or regional teams (ANZ experience preferred).

Skills & Competencies:
• Strong leadership and people management skills.
• Excellent analytical and problem-solving ability.
• High attention to detail and data accuracy.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced, global environment.
• Customer-focused mindset with continuous improvement orientation.
• Flexibility to work in shifts aligned with ANZ business hours.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Experience Level

Senior Level