Technical Coordinator - Cash Operations

Tech Coord, Cash Ops

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary:

• Responsible for processing activities in the Wire Investigation group(s), including assisting the Team Leader/Manager in day-to-day operations. Acts as a subject matter expert and supports the team in understanding process-related concepts. Ensures that day-to-day process deliverables are met.

KEY RESPONSIBILITIES

• Handle complex Wire Investigations for sensitive clients

• Review, analyze, investigate and resolve any query related to incoming and outgoing Wire transactions.

• Responsible for supervising a process within the Wire Investigation Team.  This would include assisting the TL/Section Manager in managing the process

• Individual should be analytically and procedurally competent, functioning independently, with the ability to work in a close group and coordinate with various partner areas to research and resolve the queries within the defined business timeline.

• Demonstrate deep understanding of FED, SWIFT and cross border payments

• Develop and maintain specific subject expertise in the product and process

• Ability to identify error or risk prone areas & build robust controls to mitigate the same

• Ability to handle, escalate (wherever required) & resolve issues in a timely manner.

• Raise issues in a clear structured manner and ensure potential issues are flagged to Line Manager at the earliest opportunity

• Ensures Day to day SLA & Quality parameters are met. Checklists are verified regularly in timely manner

• To actively be involved in creating/ capturing process updates/ workflows pertaining to business & process

• Conduct root cause analysis of errors and implement corrective controls

• Provide training to new joiners and existing team members

• Create, update & maintain training documentation (including process diagrams) & procedure notes relevant to role where required

• To actively participate in internal/external audits, BCP exercises, and quality checks

• Flexible for stretch assignments and shift timings

• As required by Team Manager, take ownership for specific projects, corporate or team specific.

SKILLS / EXPERIENCE

Essential

• SME in current role

• Possessing a deep and detailed understanding of payments systems and well verse with SWIFT, FED, CHIPS, CHAPS, MT/MX Messages etc.

• Proficient in MS Office

• Excellent problem solving skills with ability to consider potential downstream impacts

• Excellent communication skills, both to Internal & External Clients

• Good attention to detail

• Well organized with ability to own multiple tasks

• Ability to identify potential risk issues while undertaking all aspects of work

Experience/ Eligibility

• 24 months as a Senior Analyst to move as a Technical Coordinator​

• Movement within TC and Associate Consultant will be 12 months

• Should be open to working in the night shifts.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office, space, we offer fantastic amenities which include our Arrival Hub – Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.

Experience Level

Senior Level