ITIL Change Management Technical Analyst

Technical Analyst

Technical Analyst

Life on the team

Are you passionate about ITIL Processes and ready to explore your capabilities?

We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into Change & Release domain.

Team : GMS IN - DC Change & Release, Digital Control

Role : Change Analyst

Location - Bangalore

What you’ll do

• Execute the agreed change tasks associated with Change management process per the agreed Computacenter / Customer process.

• Creates / reviews and assesses Requests for Change (RFC) / changes for quality and completeness.         

• Shall engage with change requestors to support them through the change approval process. 

• Conducts the Technical advisory board (TAB) meeting with the implementers / requesters for high risk and complex changes.     

• Participates in the customer CAB meeting to represent the changes scheduled and ensure that the changes are approved on time.

• Shall provide meaningful analysis of changes implemented to the project stakeholders.

• Provide recommendations on alignment and modifications based on ITIL best practices.

• Shall identify and drive any opportunities for improvement to continually optimize the change management process for the program.

• Shall dual key/rekey the changes from customer ticketing tool to Computacenter ticketing tool and vice versa (if applicable).

• Engage in customer transitions during a new / managed service (as appropriately) to define or modify the change management process.

• Conduct regular refresher trainings for the technical teams on change management process and best practices.

• Periodically conduct change audit compliance to improve the overall effectives of the change process.

What you’ll need

• Good understanding of ITIL and service management principals.
• Excellent team worker, able to work in virtual global teams in a matrix organization.
• ITIL v3/v4 foundation certified (mandatory).
• Shall possess excellent soft skills as this is a direct client facing role.
• Willing to work on Saturday(Occasional).
• Open to learning ITIL Processes within DC.
• Willing to work on multiple accounts.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. 

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.