Technical Analyst - Bespoke Application Support

Technical Analyst-Bepsoke

Location: IN - Bangalore 24/7 | Job-ID: 218359 | Contract type: Standard | Business Unit: IT Consulting

 

Life on the team

Computacenter GIS business unit is seeking a confident and experienced Bespoke application support engineers. Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements

What you'll do 

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Contribute to the development of technical procedures and standards to meet business and customer requirements.
• Escalate issues in line with company processes to ensure customer demands are met.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience

What you'll need 

• Bachelor’s degree or equivalent in Business, Information Technology, or related field.
• 3+ years of hands-on experience with Bespoke applications
• Works under general supervision. Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Able to define and follow instructions and procedures
• Proven experience in IT Service environment.
• Demonstrates the ability to absorb and apply technical information.
• Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Ideally certified in appropriate technologies to support business strategy.
• Demonstrates an organised approach to work.
• Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
• Proven ability to work under pressure and to tight deadlines.
• Routine administrative skills

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Experience Level

Mid Level