Technical Program Manager - Cloud Production Support

Technical Program Manager, Google Cloud Business Platforms, Production Support

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 8 years of experience managing cross-functional projects and 5 years of direct supervisory experience.
• Experience implementing, troubleshooting, and supporting Linux/Unix systems, web servers, data storage, and internet-based applications.

Preferred qualifications:

• Experience in program management and production support, ensuring project delivery and technical reliability across portfolios.
• Excellent planning and leadership skills, along with the ability to navigate ambiguity and define organizational direction.
• Excellent stakeholder management and communication skills, and ability to maintain customer focus and drive business results.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

As a Technical Program Manager at Google, you will use the technical expertise to lead complex, multi-disciplinary projects from start to finish. You will work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate with cross-functional partners across the company. You are equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a global 24/7 technical support team of Program Managers, establishing the strategic direction and priorities while fostering continuous technical development and operational excellence to ensure excellent customer service.
• Partner cross-functionally with Product and Engineering to advocate for customers through data-driven insights, identifying key innovation opportunities and escalating critical product or operational issues within organization.
• Manage high-impact production incidents in real-time alongside Engineering and SRE, while collaborating with local Sales and Operations teams to track and further enhance overall program performance and efficiency.
• Establish the governance and communication standards to drive executive decision-making, mitigate dependencies, and manage a program portfolio targeting significant business impact and organizational resource stewardship.
• Drive strategic change management to increase program velocity across multiple teams, ensuring organizational gains and the effective deployment of both human and machine resources.

Experience Level

Senior Level