Technical Support Engineer
Pradeepit Global Consulting Private Limited
Work from Office
Full Time
Min. 6 yearsJob Description
Technical Support Engineer, Trilogy
About the job
Accelerate your career with PradeepIT
PradeepIT is one of the largest, globally recognized IT Consulting firm to connect India's deeply vetted talent team to global customer.
Were headquartered in Bengaluru, Silicon Valley of India. PradeepITs customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler and J&J and hundreds of other Fortune 500 companies and fast-growing startups.
With continuous hard work and working remotely by choice, PradeepIT is certified as a Great Place to Work! Trusted by leading brands and fortune 500 companies from around the world, we have achieved:
6+ Years of Experience
580+ Open source technology Consultant
120+ SAP Consultant
40+ Salesforce Consultant
60+ Adobe Consultant
100+ Mobility Consultant
890+ Clients in APAC, EMEA & USA
Our Beliefs
PradeepIT believes in connecting people across the globe and provide them an opportunity work on remotely. Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.
What You Will Be Doing
- Solving complex customer problems that our AI bot was unable to help them with
- Asking insightful questions that get to the root cause of the customers problem
- Generating solutions using your product knowledge and our knowledge bases
- Spending 25% of your time learning about new products, features, & solutions
What You Wont Be Doing
- Getting bored answering simple questions for the same product each day
- Working on easy or simple tickets, such as resetting passwords
- Working alone and avoiding live customer interaction
- Analyzing, writing, or debugging source code
Technical Support Engineer Key Responsibilities
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
Basic Requirements
- Ability to communicate confidently with tech-savvy customers in fluent English
- Experience troubleshooting and solving technical problems
- Customer advocacy, empathy, and keen attention to detail
Nice-to-have Requirements
- Experience in a technical support role covering enterprise software products
- Bachelors degree in an IT-related field
Experience Level
Senior LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 6 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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