Support Engineer

TechOps-DE-AMS-Flutter-NodeJS-Senior

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

 

The opportunity

 

We are seeking a proactive and technically skilled Support Engineer to join our team. The ideal candidate will have hands-on experience in Flutter, NodeJS, and MongoDB, and will be responsible for providing technical support, troubleshooting issues, and ensuring smooth operation of applications and services.

 

 

Your key responsibilities

 

• Provide technical support to clients and end-users to troubleshoot and resolve complex software issues related to web and mobile applications using Flutter.
• Troubleshoot and resolve issues in both native applications and responsive web portals, ensuring high performance and reliability.
• Perform code analysis and debugging to identify and fix software defects and performance bottlenecks.
• Provide ongoing application support and maintenance, including monitoring performance, identifying bugs, and implementing fixes.
• Design, develop, and maintain scalable and efficient backend services using Node.js.
• Work with MongoDB to design and optimise database schemas and queries for performance.
• Create and manage RESTful APIs and web API layers to support front-end applications.
• Analyse application logs and metrics using Grafana and other monitoring tools to identify and troubleshoot problems.
• Collaborate with cross-functional teams, including developers and QA engineers, to identify root causes and implement appropriate solutions.
• Develop and write clear and concise technical documentation, including resolution steps, troubleshooting guides, and FAQs.
• Debug complex issues, perform root cause analysis, and implement effective solutions with minimal downtime.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improve overall system efficiency.
• Implement CI/CD pipelines using tools like Harness and Jenkins to automate deployment processes.
• Assist in providing training and guidance to junior support team members, sharing technical knowledge and best practices.
• Collaborate with project managers and stakeholders to prioritise and address critical customer issues in a timely manner.

 

 

Skills and attributes for success

 

• Strong knowledge of Flutter for web and mobile application support.
• Experience with NodeJS for backend troubleshooting and support.
• Proficiency in MongoDB for database-related support tasks.
• Familiarity with REST APIs and JSON.
• Good understanding of application logs and debugging techniques.
• Excellent communication and problem-solving skills.
• Ability to work independently and in a team environment.

 

 

To qualify for the role, you must have

 

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3+ years of experience in implementing web and cross-platform mobile applications using Flutter, NodeJs, MongoDB.
• Hands-on experience with API integration and troubleshooting.
• Familiarity with responsive web design principles and best practices.
• Proficient in using version control systems such as Git.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.

 

 

Ideally, you’ll also have

 

Technologies and Tools

 

• Splunk for logs
• Harness
• Rancher
• Nexus
• AWS
• AWS S3
• Jira
• Confluence
• Flutter
• Node.js
• Maria DB

 

 

What we look for

 

• Strong analytical and problem-solving skills to quickly identify and resolve technical issues.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members

 

 

What we offer

 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Experience Level

Senior Level