Trading and Supply Endur Business Analyst

Trading & Supply Endur Analyst

, India

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

April 13, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

What’s the role

The Endur Business Analyst plays a critical role in ensuring Shell Trading & Supply business continuity through supporting our integrated eTRM landscape (Endur). In this role, you will be supporting our user communities involved in trade lifecycle processes which are executed through a complex, integrated IT system.

What you’ll be doing

• Managing eTRM (Endur) tickets and incidents, you will be accountable for the end-to-end resolution of the tickets including where support from other teams is required.
• Providing functional expertise and diagnosing functional/technical issues in the integrated landscape - thus experience in Trading & Supply is a must for this role
• Troubleshooting failures, performance degradation, simulation errors, and data issues - ensuring timely recovery of critical business processes.
• Working with projects and teams to enable safe deployment of changes throughout the change lifecycle – assessing, testing, and validating changes
• Working with suppliers in ensuring hosting and infrastructure alignment across components (e.g. Citrix, ADS, Grid, Oracle DB servers, and cloud-integrated services
• Maintain up-to-date service documentation, environment diagrams, operational runbooks, and technical standards.

What you bring

• Bachelor’s in Information Technology or related degree with minimum 5 years experience in Endur or ETRM
• Hands-on expertise with Endur (Openlink) functional modules and system workflows
• Solid understanding of supporting technologies (e.g. databases, performance analysis, and debugging)
• Experience supporting infrastructure is a plus (Citrix, Windows Server, ADS/Grid servers, and infrastructure dependencies)
• Familiarity with monitoring/event analytics tooling (e.g., Dynatrace)
• Knowledge of enterprise interfaces/technologies (e.g. Kafka, Tibco, SAP, AIS) is an advantage
• Strong analytical, attention to detail and problem solving mindset, particularly under time pressure.
• Clear communicator who can collaborate with operations, trading, risk, and infrastructure teams.
• Ability to work in complex, multi environment, multi region trading landscapes.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the

skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

· Progress as a person as we work on the energy transition together.

· Continuously grow the transferable skills you need to get ahead.

· Work at the forefront of technology, trends, and practices.

· Collaborate with experienced colleagues with unique expertise.

· Achieve your balance in a value-led culture that encourages you to be the best version of yourself.

· Benefit from flexible working hours, and the possibility of remote/mobile working.

· Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.

· Take advantage of paid parental leave, including for non-birthing parents.

· Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

· Grow as you progress through diverse career opportunities in national and international teams.

· Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.

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Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Experience Level

Mid Level