Vice President - Transaction Monitoring and Legal Response Operations

Transaction Monitoring - Vice President

Join JPMorganChase and help protect clients and the firm by delivering precise, timely responses to court orders and levies. Lead high-performing teams across geographies while strengthening controls, analytics, and process excellence. Drive modernization and continuous improvement in a mission-critical legal response operation.

Job Summary

As a Lead of Court Orders and Levies (COAL) within COAL & NSP Operations, you lead the India COAL & NSP teams to deliver timely, accurate, and compliant responses to legally served requests. You manage end-to-end operational performance, continuous improvement, and executive reporting while partnering closely with Legal, Controls, and global stakeholders. You build a strong risk and control culture, develop talent, and align strategy to evolving volumes, priorities, and regulatory requirements.

Job Responsibilities

• Lead India COAL & NSP teams, ensuring consistent, high-quality legal request responses.
• Oversee daily performance across productivity, quality, cost, engagement, and controls.
• Champion continuous improvement and process re-engineering to increase efficiency and scalability.
• Partner with business and functional stakeholders to design and implement new initiatives.
• Develop executive and external reporting with clear, accurate, and timely insights.
• Identify data gaps and coordinate onboarding of new data points for automated reporting.
• Maintain a strong control environment in partnership with Legal and Controls.
• Escalate risk and control issues promptly while anticipating trends and preventing recurrence.
• Collaborate with global leaders to execute strategy amid shifting priorities and demands.
• Manage staffing, capacity planning, and budget forecasts aligned to volume and service needs.
• Build workforce learning agility to adopt future skills and more complex work types.

Required qualifications, capabilities and skills

• Demonstrate exceptional people leadership through goal-setting, coaching, and accountability.
• Minimum 8 years of management and leadership experience in operations.
• Lead large, multi-function teams across geographies and diverse cultures.
• Apply strong analytical and financial acumen to drive data-informed decisions.
• Solve complex problems by decomposing issues into actionable workstreams.
• Collaborate effectively and build relationships across functions and seniority levels.
• Communicate with executive presence and influence senior leadership with clarity.